“Who preferably, steers the CAB”
This is an interesting question which pops up a lot in our forums for eLearning students and our boardroom programs. There seems to be this notion that the CAB members have to be the same group of people. This is not the case! The people who are involved in the assessment of changes are from different fields of expertise, depending on the type of RFC.
The ITIL® lifecycle phase of Service Transition does have a section on the change authority and how this links in with the CAB. Ultimately the Change Manager chairs the CAB meetings, but there is an option for a higher level of change authority to have the final say about certain RFC’s. The Change Management toolkit has a Roles and Responsibilities section which gives a clear overview of these roles around Change Management.
The Change Management Toolkit which includes templates for CAB meetings, change schedules etc.
The Change Management toolkit is tailor-fit for IT managers who need to move towards a services-oriented organization, but they don”t have the time or resources at hand to develop the required templates and structure for implementation. Here is a list of the specific documents included:
* Change review and assessment worksheet
* Business justification document
* PowerPoint presentation explaining the process of Change management
* Project and implementation plan template
* Communication plan to describe Change management to your organization.
* Policies, objectives and scope overview template
* Specific objectives and goals template
* Change process manager role(s) definition
* Forward schedule of changes document
* Change catagory definitions document
* Request for change (RFC) template
* Key Performance Indicators and Other Metrics definition template
* Change requirements template
These resources will offer you a lot of help with the ongoing implementation and improvement of your IT processes.
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