The ITILv3 Starter Kit 2010 Edition

The ITIL®v3 Starter Kit 2010 Edition

Which ITIL®® Practices will Provide the Most Immediate Impact to Your Business?

The IT Infrastructure Library (ITIL®) sets the world standard for
enterprise IT policies and procedures. Companies of all sizes have
benefited from significantly improved IT services and reduced errors by
applying ITIL® principles to their processes. But if you just purchase
the ITIL® books and start reading you’ll discover an overwhelming volume
of information and may find it difficult to know which areas of
implementation will provide the most immediate benefit. Wouldn’t it be
great to know which ITIL® practices would benefit your company the most
so you can proritize your focus?

The ITIL® Starter Kit is a
comprehensive collection of fact sheets, reading material, illustrated
models and worksheets that will help you and your organization come up
to speed on ITIL® principles fast. While we don’t recommend it as a
replacement to the ITIL® books, the ITIL® Starter Kit will help you
prioritize your ITIL® implementation based on which ITIL® principles will
provide the most immediate benefit for your company. It will enable you
to assess where your organization currently stands in regards to ITIL®
standards and arm you with the information you need to fill in the gaps.

A Wealth of ITIL® V3 Tools and Critical Information

The ITIL® Starter Kit contains 45 documents designed to walk you
through the initial steps of your ITIL® implementation and get you on
the right path to IT service management excellence. All documents are
created from Microsoft Office templates and are ready for immediate
interaction and customization.

Read on Below for a Summary of What’s In the ITIL® Starter Kit:

I. Beginner’s Guide – IT Service Management with ITIL® V3

This
263 page guide is all new for 2010! It touches on all the major ITIL®
themes and helps you quickly get up to speed on the ITIL® principles
that impact your business the most.

II. Detailed Fact Sheets on Each ITIL® Process

This
kit contains a detailed fact sheet on each of the 26 main ITIL®
processes. A fact sheet is a 1-2 page document that provides quick
information on rationale, objectes, activities, terminology and
relevant metrics of each particular process. They are an invaluable
source if you need to come up to speed fast any of these processes. The
ITIL® process fact sheets are listed below:

Service Strategy Processes:

Financial Management for IT Services

Service Portfolio Management

Demand Management

Service Design Processes:

Service Level Management

Capacity Management

Availability Management

IT Service Continuity Management

Information Security Management

Service Catalog Management

Supplier Management

Service Transition Processes:

Knowledge Management

Change Management

Release & Deployment Management

IT Service Asset and Configuration Mgmt.

Service Validation & Testing

Service Operation Functions:

Service Desk Management

Technical Management

Applications Management

IT Operations Management

Service Operation Processes:

Request Fulfillment

Incident Management

Problem Management

Access Management

Event Management

Continual Service Improvement:

Service Measurement

7-Step Improvement Process

III. ITIL® Lifecycle Phase Readiness Assessments

The
kit contains five MS Excel-based questionnaires that you and several
participants from your organization can complete to map current
processes with ITIL® processes. The output will be a maturity assessment
of your current technology, policies and procedures compared with ITIL®
best practices. This will help you quickly learn what areas need the
most attention.

The assessments include:

ITIL® Continual Service Improvement Assessment

ITIL® Service Design Assessment

ITIL® Service Operation Assessment

ITIL® Service Strategy Assessment

ITIL® Service Transition assessment

Bonus! Fact Sheets

In addition to all of the ITIL® v3 content listed above, you will receive the following unique bonus “Fact Sheets”:

Six Sigma Fact Sheet

ISO 20000 Fact Sheet

ISO 27001 Fact Sheet

COBIT Fact Sheet

PRINCE2 Fact Sheet

Capability Maturity Model Integration Fact Sheet

eSourcing Capability Model for Service Providers

Project Management Body of Knowledge Fact Sheet

Telecom Operations Map Fact Sheet

The ITIL® Starter Kit is Yours Risk Free Today!

The
instant you purchase the kit, the fact sheets, presentations and Excel
tools listed above will be available to you through a simple download.

Instant Access Here

New Product By The Art of Service
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{ 1 comment… read it below or add one }

ABDUR February 16, 2010 at 1:41 pm

Hi

Can some one share the ITIL process assessment questionaire, how one can assess any new/ existingly following ITIL processes: the list of process is given below:

Service Strategy Processes:

Financial Management for IT Services

Service Portfolio Management

Demand Management

Service Design Processes:

Service Level Management

Capacity Management

Availability Management

IT Service Continuity Management

Information Security Management

Service Catalog Management

Supplier Management

Service Transition Processes:

Knowledge Management

Change Management

Release & Deployment Management

IT Service Asset and Configuration Mgmt.

Service Validation & Testing

Service Operation Functions:

Service Desk Management

Technical Management

Applications Management

IT Operations Management

Service Operation Processes:

Request Fulfillment

Incident Management

Problem Management

Access Management

Event Management

Continual Service Improvement:

Service Measurement

7-Step Improvement Process

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