A Wealth of ITIL V3 Tools and Critical Information
The ITIL Starter Kit contains 45 documents designed to walk you
through the initial steps of your ITIL implementation and get you on
the right path to IT service management excellence. All documents are
created from Microsoft Office templates and are ready for immediate
interaction and customization.
Read on Below for a Summary of What’s In the ITIL Starter Kit:
I. Beginner’s Guide – IT Service Management with ITIL V3
This
263 page guide is all new for 2010! It touches on all the major ITIL
themes and helps you quickly get up to speed on the ITIL principles
that impact your business the most.
II. Detailed Fact Sheets on Each ITIL Process
This
kit contains a detailed fact sheet on each of the 26 main ITIL
processes. A fact sheet is a 1-2 page document that provides quick
information on rationale, objectes, activities, terminology and
relevant metrics of each particular process. They are an invaluable
source if you need to come up to speed fast any of these processes. The
ITIL process fact sheets are listed below:
Service Strategy Processes:
Financial Management for IT Services
Service Portfolio Management
Demand Management
Service Design Processes:
Service Level Management
Capacity Management
Availability Management
IT Service Continuity Management
Information Security Management
Service Catalog Management
Supplier Management
Service Transition Processes:
Knowledge Management
Change Management
Release & Deployment Management
IT Service Asset and Configuration Mgmt.
Service Validation & Testing
Service Operation Functions:
Service Desk Management
Technical Management
Applications Management
IT Operations Management
Service Operation Processes:
Request Fulfillment
Incident Management
Problem Management
Access Management
Event Management
Continual Service Improvement:
Service Measurement
7-Step Improvement Process
III. ITIL Lifecycle Phase Readiness Assessments
The
kit contains five MS Excel-based questionnaires that you and several
participants from your organization can complete to map current
processes with ITIL processes. The output will be a maturity assessment
of your current technology, policies and procedures compared with ITIL
best practices. This will help you quickly learn what areas need the
most attention.
The assessments include:
ITIL Continual Service Improvement Assessment
ITIL Service Design Assessment
ITIL Service Operation Assessment
ITIL Service Strategy Assessment
ITIL Service Transition assessment
Bonus! Fact Sheets
In addition to all of the ITIL v3 content listed above, you will receive the following unique bonus “Fact Sheets”:
Six Sigma Fact Sheet
ISO 20000 Fact Sheet
ISO 27001 Fact Sheet
COBIT Fact Sheet
PRINCE2 Fact Sheet
Capability Maturity Model Integration Fact Sheet
eSourcing Capability Model for Service Providers
Project Management Body of Knowledge Fact Sheet
Telecom Operations Map Fact Sheet
The ITIL Starter Kit is Yours Risk Free Today!
The
instant you purchase the kit, the fact sheets, presentations and Excel
tools listed above will be available to you through a simple download.
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{ 1 comment… read it below or add one }
Hi
Can some one share the ITIL process assessment questionaire, how one can assess any new/ existingly following ITIL processes: the list of process is given below:
Service Strategy Processes:
Financial Management for IT Services
Service Portfolio Management
Demand Management
Service Design Processes:
Service Level Management
Capacity Management
Availability Management
IT Service Continuity Management
Information Security Management
Service Catalog Management
Supplier Management
Service Transition Processes:
Knowledge Management
Change Management
Release & Deployment Management
IT Service Asset and Configuration Mgmt.
Service Validation & Testing
Service Operation Functions:
Service Desk Management
Technical Management
Applications Management
IT Operations Management
Service Operation Processes:
Request Fulfillment
Incident Management
Problem Management
Access Management
Event Management
Continual Service Improvement:
Service Measurement
7-Step Improvement Process