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Lastest Products

• ITIL® Intermediate Exam Voucher
  This is an online - computer based exam. VALID FOR ALL INTERMEDIATE PROGRAMS - BOTH CAPABILITY AND LIFECYCLE PROGRAMS. It is valid for both 2011 and V3 examsThis is valid for one Computer Based exam. The exam can be held at:1) The comfort of your own home - under approved supervision2) At a testing centre In Order to book your exam we need a lead time of 10 […]
• ITIL V3 Foundation Complete Certification Kit - Third Edition: Study Guide eBook and Online Course - IPAD VERSION
  The #1 Bestselling ITIL Foundation course has been updated to align with the ITIL 2011 Framework. Get the latest version of this certification kit HERE! NEW: This IPAD version is now device and location independent.   This course is delivered via your browser and works on the PC, Mac, iPad, iPhone, tablets, smartphones etc. The ITIL  (Information Technology […]
• Cloud Computing: Managing Services in the Cloud Complete Certification Kit - Study Guide Book and Online Course
  1. Unlimited access to study guide text book 2. 90 days access to online eLearning course 3. iPad/iPhone compatible $219.95 As low as: $187.95 […]
• ITIL Intermediate Lifecycle program: Service Operation SO
  “The Art of Service has dramatically changed the way we deliver employee training. We can now deliver more training at less cost to a wider audience in a shorter period of time.” This Service Operation Lifecycle Program provides a comprehensive study of the ITIL Stage of Service Operation and where it fits into the greater Service Lifecycle. IT is highly rec […]
• Cloud Computing PaaS Platform as a Service Specialist Level Complete Certification Kit - Study Guide Book and Online Course
  1. Unlimited access to study guide text book 2. 90 days access to online eLearning course 3. iPad/iPhone compatible $214.95 As low as: $182.95 […]
• Haptics Complete Certification Kit - Core Series for IT
  The Haptics Complete Certification Kit is the most complete guide for anyone looking to gain an understanding of Haptics and its practical application in an IT and Non-IT environment. Get certified & boost your career with this complete Haptics eLearning course and PDF textbook for additional study. This certification kit would be beneficial  to computer […]
• Data Loss Prevention Complete Certification Kit - Core Series for IT
  The Data Loss Prevention Complete Certification Kit is the most complete guide for anyone looking to gain an understanding of Data Loss Prevention and its practical application in an IT and Non-IT environment. Get certified & boost your career with this complete Data Loss Prevention eLearning course and PDF textbook for additional study. This certificati […]
• The Service Monitoring and Control Toolkit
  Change the way you control your organization with this top-notch Service Monitoring and Control Toolkit! Bring an accurate level of management and control to the provision of your IT services. The Service Monitoring and Control Toolkit is designed to observe the health of your IT Services and initiate remedial actions to minimize the impact of service incide […]
• Enterprise Content Management Complete Certification Kit - Core Series for IT
  The Enterprise Content Management Complete Certification Kit is the most complete guide for anyone looking to gain an understanding of Enterprise Content Management and its practical application in an IT and Non-IT environment. Get certified & boost your career with this complete Enterprise Content Management eLearning course and PDF textbook for additio […]
• ITIL Intermediate Service Operation SO eLearning Plus Exam Prep
  Save 10% buy buying the exam prep together with your eLearning course. “The Art of Service has dramatically changed the way we deliver employee training. We can now deliver more training at less cost to a wider audience in a shorter period of time.” This Service Operation Lifecycle Program provides a comprehensive study of the ITIL Stage of Service Operation […]
• ISO/IEC 20000 Requirements, 380 Requirements Checklist and Compliance Assessment
  This is a focused and well-organized Assessment Checklist with in-depth interpretation of ISO/IEC 20000 requirements. It identifies and explains 380 distinct, auditable requirements that must be implemented to pass the certification audit, and 580 recommended ones. $99.95 […]
• Cloud Computing: Software as a Service (SaaS) Specialist Level Complete Certification Kit - Study Guide Book and Online Course
  1. Unlimited access to study guide text book 2. 90 days access to online eLearning course 3. iPad/iPhone compatible $214.95 As low as: $182.95 […]
• 146 Policies and Procedures Ready to Use - Best Practices in IT Policies and Procedures
  Implement & Improve IT Service Management Today! Explore 146 engaging templates, presentations, useful guides, and simple assessments designed to help you champion iterative projects in order to reach a fully evolved IT Service Management capability. This extensive IT Policies and Procedures Toolkit focuses on the important concepts of IT Service Managem […]
• Service Catalog Process Kit - Third Edition
  Are you looking to implement Service Catalog Management as a way to improve the structure and quality of your business? Look no further... This toolkit is designed to answer of lot of the questions about Service Catalog Management. It gives you useful guides, templates and essential (but simple) assessments. This toolkit serves to act as a starting point; to […]
• Service Desk Process Kit – Second Edition
  Improve Your First Line of Contact! An effective Service Desk provides a satisfying and pleasant experience to the end user. An effective Service Desk will: Provide a single point of contact for end users; Facilitate the restoration of normal operational services with minimal business impact to end users; Facilitate the fulfillment of service requests; and E […]
• ITIL® Managing Across the Lifecycle Exam Voucher
  This is valid for one Computer Based exam. The exam can be held at:1) The comfort of your own home - under approved supervision2) At a testing centre In Order to book your exam we need a lead time of 10 working days prior to your preferred exam date. If you have any questions regarding your exam, please contact exams@artofservice.com.au Exam Vouchers are val […]
• Roles and Responsibilities Toolkit
  Improve Your Service Manage Processes Today! The focus on roles and responsibilities is a unique approach at distinguishing the human components of an IT service environment. Why buy this revolutionary Toolkit? Identify and define workable roles Support the establishment and management of responsibilities Understand your contribution to a service process Lea […]
• ITIL Intermediate Lifecycle program: Service Design SD
  “The Art of Service has dramatically changed the way we deliver employee training. We can now deliver more training at less cost to a wider audience in a shorter period of time.” This Service Design Lifecycle Program provides a comprehensive study of the ITIL Stage of Service Design and where it fits into the greater Service Lifecycle. IT is highly recommend […]
• Enterprise Architecture Toolkit
  Guarantee the success of your business. Achieve a clear path to travel the world of Enterprise Architecture with ease! Enterprise Architecture has been a buzzword in the business world for over 25 years, yet many businesses are still struggling with understanding and fully adopting the concepts.  Nearly 20 different frameworks for enterprise architecture hav […]
• ITIL Intermediate Service Design SD Complete Examination Package
  ITIL 2011 Service Design - Complete Examination package: 45 days  access to elearning 45 days access to online exam preparation program Prepaid Exam Voucher. + Free 60 Day enrolment extensions to both eLearning and exam prep courses + Free advanced trainer support This Service Design Lifecycle Program provides a comprehensive study of the ITIL® 2011 phase of […]