Tag Archives: typos

Good overall reading and videos, September 23, By Stephen E. Kraus (Raleigh, NC)

I passed my ITIL® v3 Foundation exam today using a combination of materials with the core being this book and the associated videos. I supplemented this with on-line exams and free materials I was able to locate. However, the bulk of the preparation was spent with the Art of Service certification kit. It would have been nice to have had explanations for the correct answers for the quizzes in the book to confirm the answers were correct and I did find some typos in the on-line video presentations but overall, it provides a good framework for the required knowledge needed to pass. Still, I would not rely upon it exclusively as certain other on-line materials and quizzes asked questions requiring information I could not find anywhere in the Art of Service materials.

Read more about Good overall reading and videos, September 23, By Stephen E. Kraus (Raleigh, NC)

well suited to passing the exam, August 14, By vaaesthete (Virginia USA)

Ordered the book and received it in a couple of days. First the positive:- The book is well organized and written reasonably clearly- It is edited fairly well, with only a few typos noticed- You will pass the exam by using this book (which is really the most important criteria)Here are the things which can be improved:- the price of the book is somewhat expensive. since i was expensing it, the price was not really critical, but it seems excessive, given the materials received- The online portion would be more helpful if the recording was done more professionally. it sounds like someone had a mic hooked up to a computer and was reading. unfortunately, this produces no sound leveling, which really made the listening too distracting.- The pictures are in black/white. they should be in color as some of them were very difficult to discern without more contrast.In the end, the test is easy and this book makes it so. don’t let the ‘improvements’ deter you.

Read more about well suited to passing the exam, August 14, By vaaesthete (Virginia USA)

Good overall reading and videos, September 23, By Stephen E. Kraus (Raleigh, NC)

I passed my ITIL® v3 Foundation exam today using a combination of materials with the core being this book and the associated videos. I supplemented this with on-line exams and free materials I was able to locate. However, the bulk of the preparation was spent with the Art of Service certification kit. It would have been nice to have had explanations for the correct answers for the quizzes in the book to confirm the answers were correct and I did find some typos in the on-line video presentations but overall, it provides a good framework for the required knowledge needed to pass. Still, I would not rely upon it exclusively as certain other on-line materials and quizzes asked questions requiring information I could not find anywhere in the Art of Service materials.

Read more about Good overall reading and videos, September 23, By Stephen E. Kraus (Raleigh, NC)

well suited to passing the exam, August 14, By vaaesthete (Virginia USA)

Ordered the book and received it in a couple of days. First the positive:- The book is well organized and written reasonably clearly- It is edited fairly well, with only a few typos noticed- You will pass the exam by using this book (which is really the most important criteria)Here are the things which can be improved:- the price of the book is somewhat expensive. since i was expensing it, the price was not really critical, but it seems excessive, given the materials received- The online portion would be more helpful if the recording was done more professionally. it sounds like someone had a mic hooked up to a computer and was reading. unfortunately, this produces no sound leveling, which really made the listening too distracting.- The pictures are in black/white. they should be in color as some of them were very difficult to discern without more contrast.In the end, the test is easy and this book makes it so. don’t let the ‘improvements’ deter you.

Read more about well suited to passing the exam, August 14, By vaaesthete (Virginia USA)

Good overall reading and videos, September 23, By Stephen E. Kraus (Raleigh, NC)

I passed my ITIL® v3 Foundation exam today using a combination of materials with the core being this book and the associated videos. I supplemented this with on-line exams and free materials I was able to locate. However, the bulk of the preparation was spent with the Art of Service certification kit. It would have been nice to have had explanations for the correct answers for the quizzes in the book to confirm the answers were correct and I did find some typos in the on-line video presentations but overall, it provides a good framework for the required knowledge needed to pass. Still, I would not rely upon it exclusively as certain other on-line materials and quizzes asked questions requiring information I could not find anywhere in the Art of Service materials.

Read more about Good overall reading and videos, September 23, By Stephen E. Kraus (Raleigh, NC)