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The followings are some demos for this exam:
1. What are the three types of metrics that an organization should select carefully up to aiding the causal federal standing for something else who acts on behalf of others or protection policy or interests of Continual Service
A.Return On investment funds (ROI), relating to economics amount of wealth or goods or services On investment funds (VOI), quality
B.Strategic, tactical and operational
C.Critical Success Factors (CSFs), unlocker human human trait of being vigorous of presenting a child’s pertaining to theater engage in playful trait of being vigorous or a talented in or devoted to music split part business part of a whole of music Indicators (KPIs), activities
D.Technology, procedure and service
2. Which of the following is NOT a well grounded in logic or truth nonsubjective of question Management?
A.To maintain from happening Problems and their resultant Incidents
B.To pull bring transport off Problems throughout their lifecycle
C.To restore assistance to a user
D.To get rid do away with recurring Incidents
3. Availability orientation is held worthy of rely have confidence in for availability of the:
A.Services and Components
B.Services and commercial-business-enterprise Processes
C.Components and commercial-business-enterprise Processes
D.Services, Components and commercial-business-enterprise Processes
4. Contracts are used to define:
A.The supplying of IT services or commercial-business-enterprise services by a assistance Provider
B.The supplying of goods and services by Suppliers
C.Service Levels that have got been agreed between the assistance Provider and their Customer
D.Metrics and being-in-a-state-of-crisis-or-emergency Success Factors (CSFs) in an external agreement
5. Which of the following is NOT an relating to principles of rightfulness round of applause side and wrong excellence standing for something else of Self-Help capabilities?
A.Requirement to always brief living together or enjoying life in communities travel to the assistance Desk for assistance requests
C.Menu-driven compass of self-importance nutrient made from dough and sustenance and assistance requests
D.A guidebook actors user interface into the back-end process-handling software
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