New affiliate programSign up NOW In the past few years The Art of Service received regular feedback in relation to the Shareit affiliate program. This has led to a completely new affiliate sales program that gives you more opportunity to earn commission. Ivanka Menken, CEO of The Art of Service invites you to become[…]
Yes, we have produced an OSA Full Certification toolkit and it is for sale on our website HERE TheIncident Management toolkit contains the following documents: 1. Incident Management Objectives and Goals 2. Policies objectives & scope document 3. Communications: Rountine, Exceptions and Emergencies 4. ITIL® V3 Incident Management Process Flow Diagram 5. Incident Ticket Template[…]
Introducing today a Q&A with Reinoud Martens, Service Manager @ CERN in Geneva, Switzerland Founded in 1954, CERN is one of the world’s most respected centres for scientific research. Its business is fundamental physics, discovering what the Universe is made of and how it works. At CERN, the world’s largest and most complex scientific instruments[…]
ITIL® IT Service Management Rule Number 22. When dealing with outsiders, remember that you represent the company. Be careful of your commitments.
ITIL stands for Information-Technology-Infrastructure-Library which focuses on aligning the commercial-business-enterprise requirements with IT activities in an organization. An organization always has a duet of activities which are quite complicated and request urgently and forcefully to be coordinated in the correct way. Undergoing the ITIL knowledge-transfer Bangalore & Hyderabad shall instruct you the significant methodologies in[…]
ITIL® IT Service Management Rule Number 6. Work for a boss with whom you are comfortable telling it like it is. Remember that you can’t pick your relatives, but you can pick your boss.
This guide helepd me pass the first time as promised. Using the book along with the online learning and practice exam really helped me prepare for the…
Dear ITIL® Experience Book Author Well, the subject line of this email pretty much self explanatory. Next week we are going to send all entries to the Publisher to turn it into a book! I never imagined so many people to be interested in this project – it has been amazing. We Currently have 174[…]
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