rule number

ITIL IT Service Management Rule Number 18. Whatever the boss wants takes top priority.

ITIL IT Service Management Rule Number 16. Don’t overlook the fact that you are working for a boss.

ITIL IT Service Management Rule Number 15. Be extremely careful of the accuracy of your statements.

ITIL IT Service Management Rule Number 14. Strive for brevity and clarity in oral and written reports.

ITIL IT Service Management Rule Number 13. Practice shows that those who speak the most knowingly and confidently often end up with the assignment to get it done.

ITIL IT Service Management Rule Number 12. Don’t be timid; speak up. Express yourself, and promote your ideas.

ITIL IT Service Management Rule Number 11. Confirm your instructions and the commitments of others in writing. Don’t assume it will get done!

ITIL IT Service Management Rule Number 10. In completing a project, don’t wait for others; go after them, and make sure it gets done.

ITIL IT Service Management Rule Number 9. Persistence or tenacity is the disposition to persevere in spite of difficulties, discouragement, or indifference. Don’t be known as a good starter but a poor finisher.

ITIL IT Service Management Rule Number 8. However menial and trivial your early assignments may appear, give them your best efforts.

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