Implement the policies and procedures you need! – IT Professional’s Guide to Policies and Procedures

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100% Satisfaction Guaranteed! Questions? Call (+617) 32522055 Learn How to Successfully Grow, Measure, Deliver and Optimize Your IT Services Best Practices in IT Policies and Procedures Toolkit Handbook 10,933 Kb Zipped The Art of Service Tips 110+ Policy and Procedure … Continued

Very Well Written, May 11, By Daniel A. Chaveco “ocsid” (Pompton Lakes, NJ)

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This book was excellent and completly aided in my passing of the actual exam. The online prep exam was great and provided the right atmosphere. I had…

Four Decisions Service Catalog Management Execution – The NEW The Art of Service Workshop on Service Catalog Management

WORKSHOP COACH BIO Background Ivanka Menken is an award winning entrepreneur, well known speaker and the author of numerous bestselling IT Service Management books of the last few years; she speaks to large groups on IT Management, Service Level Management, … Continued

Commonwealth Office of Technology Implementing ITIL

Commonwealth Office of Technology Implementing ITIL COT’s ITIL project recognized with a Best of Kentucky Technology Award The Information Technology Infrastructure Library (ITIL) is a set of best practices designed to deliver high-quality IT infrastructure services.  ITIL originated in England … Continued

ITIL IT Service Management Rule Number 35. Let the Manager Turn the ITIL Project Off

A Manager should be able to halt and exit the ITIL® Project at any point, losing few progress as a result. Our objective as designers is to deliver, not punish – and many ITIL® Projects force Managers to Manage for … Continued

Very Well Written, May 11, By Daniel A. Chaveco “ocsid” (Pompton Lakes, NJ)

posted in: Customer Testimonials | 0

This book was excellent and completly aided in my passing of the actual exam. The online prep exam was great and provided the right atmosphere. I had…

The IT Professionals Songbook – Add your lyrics now and get Published

Add YOUR lyrics to THE IT Professionals Songbook NOW This morning I was singing in the shower and I had an epiphany! (no ladies.. not a Tiffany.. an epiphany!..)  I know the one thing that is missing in our industry…. … Continued

The IT Professionals Songbook – Add your lyrics now and get Published

Add YOUR lyrics to THE IT Professionals Songbook NOW This morning I was singing in the shower and I had an epiphany! (no ladies.. not a Tiffany.. an epiphany!..)  I know the one thing that is missing in our industry…. … Continued

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