Tag Archives: read

Useful tool for certification preparation, May 10, By R. Keahey

I used the materials (book and online course) in preparation for the ITIL® V3 Foundation certification test. The book provided a good overview of the core concepts that were covered in the actual exam. The practice questions did a fairly good job in giving me an idea of “tone” of the questions that could be expected on the exam.The online course was a repeat of much of the material in the book, but was useful in adding the nuances that are sometimes overlooked by simply reading the material. The focus of the online course also helped to narrow in on the key concepts.Having spent many years in the IT services sector, the concepts of ITIL® were pretty basic for me. Having this course material helped me in two areas: (1) understanding the nature of the exam questions and (2) providing focus on the key topics. For a person who has no background in IT services, this would be a good addition to the ITIL® books to help in exam preparation.

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very helpful material, July 20, By Garret Ritchie (Fort Lauderdale, FL United States)

I found this study guide extremely useful in my preperation for the new ITIL® v3 exam. The online content is also a great bonus. I highly recommend this.

Read more about very helpful material, July 20, By Garret Ritchie (Fort Lauderdale, FL United States)

ITIL V3 Foundation, June 5, By Aric Barton (Woodland Hills, CA)

I have had an interest for the past 6 months in getting my foundation certification. After doing some research I realized the ITIL® V3 Foundation Complete Certification Kit was exactly what I needed to get started. I am very please with the book and the online learning guide and would recommend to everyone.

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meaningful way to earn your ITIL, June 7, By C. Lueken (Columbia, MD)

People complain that this book is too short, but they only provide what you need to know in order to pass the exam. How much info do you really need to pass a 40 question test?This book and exam is meant to start your path towards ITIL® Expert. Thanks to this book, I am able to understand the following core books and am 1 step closer to ITIL® Expert.

Read more about meaningful way to earn your ITIL®, June 7, By C. Lueken (Columbia, MD)

Good book to get basic understanding ITIL V3, August 17, By SN (California)

I can certainly say that the book satisfies the criteria for understanding the basic knowledge of ITIL® V3. I think between reading this book and viewing the eLearning program, which is a condensed version of the book, should help you get the basics straight. The sample test in the eLearning program is helpful.

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J.Gill ITIL Certified, September 9, By J. Gill “Certified” (Charlotte, NC USA)

This guide helepd me pass the first time as promised. Using the book along with the online learning and practice exam really helped me prepare for the test. It made the test so easy!! I am purchasing the Service Operation exam guide by The Art of Service also, I have no doubt I will pass that too!!Thank You!

Read more about J.Gill ITIL® Certified, September 9, By J. Gill “Certified” (Charlotte, NC USA)

Good book to get basic understanding ITIL V3, August 17, By SN (California)

I can certainly say that the book satisfies the criteria for understanding the basic knowledge of ITIL® V3. I think between reading this book and viewing the eLearning program, which is a condensed version of the book, should help you get the basics straight. The sample test in the eLearning program is helpful.

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Great Intro to ITIL v3, August 12, By C. S. Young

This certification kit is a great, understandable introduction to what could be a very complicated, confusing subject. The Art of Service helps to clarify the various functions and processes within ITIL® v3. In addition, I found that the other resources, including the Online training, as well as a wealth of other podcasts and white papers on their web site very useful to geting up to speed quickly on this subject.

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