Implement the policies and procedures you need! – IT Professional’s Guide to Policies and Procedures

100% Satisfaction Guaranteed! Questions? Call (+617) 32522055 Learn How to Successfully Grow, Measure, Deliver and Optimize Your IT Services Best Practices in IT Policies and Procedures Toolkit Handbook 10,933 Kb Zipped The Art of Service Tips 110+ Policy and Procedure Template samples 9 Policy and Procedure areas Dramatically Increase development speed of your policy and[…]

Where ITIL Started And What It Is Today by Eli Shemluck

ITIL was developed by the in or near a midpoint computing machine and Telecommunication Agency, as a move go below the skyline of all-including and inter-related codes of practice. In the IT community, such coding scheme for brief or secret messages of customary manner of military performance or behavior was much utile in conditions of[…]

Pre Knowledge 11 conference interviews: Reinoud Martens from CERN

Introducing today a Q&A with Reinoud Martens, Service Manager @ CERN in Geneva, Switzerland Founded in 1954, CERN is one of the world’s most respected centres for scientific research. Its business is fundamental physics, discovering what the Universe is made of and how it works. At CERN, the world’s largest and most complex scientific instruments[…]

J.Gill ITIL Certified, September 9, By J. Gill “Certified” (Charlotte, NC USA)

This guide helepd me pass the first time as promised. Using the book along with the online learning and practice exam really helped me prepare for the…

Understanding the ITIL limitation by Simon Buehring

ITIL (the Information-Technology-Infrastructure-Library) is the most widely recognised IT assistance orientation limitation in apply at the moment. It is accredited by the APMG (the same group of people who workplace together that administers PRINCE2 and MSP), and is assessed through like objective-testing examinations. There are four levels to the ITIL V3 qualification, each of which[…]

What is involved in planning to implement Service Management?

ITIL® planning to implement service management falls under the service management process of ITIL®.  It is primarily concerned with providing businesses guidelines on how to align the current business IT infrastructure with future business IT needs and requirements.  The ITIL® planning to implement service management will develop guidelines for the Continuous Service Improvement Program (CSIP)[…]

What are the different ITIL v2 Certification Courses?

To gain knowledge and expertise on a certain subject, an extensive training is needed wherein everything related to the chosen topic will be discussed in detail. At first, we see training as classroom discussions facilitated by a speaker or trainer. But now, since everything is almost high-tech, training courses can also now be taken online[…]