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The Book and the CourseGreat Value!, August 11, By Paul S. Wolf

Great Intro to ITIL version 3!, February 4, By Patrick B. Walker “IT Guy for life” (Spokane, WA)

The Book and the CourseGreat Value!, August 11, By Paul S. Wolf

ITIL V3 Foundation Complete Certification Kit, May 11, By Elwood Kirk Minton “ekminton” (Indianapolis IN)

ITIL V3 Foundation Complete Certification Kit, May 11, By Elwood Kirk Minton “ekminton” (Indianapolis IN)

ITIL IT Service Management Rule Number 28. Have fun at what you do. It will reflect in your work. No one likes a grump except another grump.

ITIL v3 Foundation, December 31, By Heather L. Holden

ITIL V3 Foundation Complete Certification Kit, May 11, By Elwood Kirk Minton “ekminton” (Indianapolis IN)

ITIL V3 Foundation Complete Certification Kit, May 11, By Elwood Kirk Minton “ekminton” (Indianapolis IN)

the art of service, September 9, By Georges Michel