Tag Archives: June

ITIL V3 Foundation, June 5, By Aric Barton (Woodland Hills, CA)

I have had an interest for the past 6 months in getting my foundation certification. After doing some research I realized the ITIL® V3 Foundation Complete Certification Kit was exactly what I needed to get started. I am very please with the book and the online learning guide and would recommend to everyone.

Read more about ITIL® V3 Foundation, June 5, By Aric Barton (Woodland Hills, CA)

meaningful way to earn your ITIL, June 7, By C. Lueken (Columbia, MD)

People complain that this book is too short, but they only provide what you need to know in order to pass the exam. How much info do you really need to pass a 40 question test?This book and exam is meant to start your path towards ITIL® Expert. Thanks to this book, I am able to understand the following core books and am 1 step closer to ITIL® Expert.

Read more about meaningful way to earn your ITIL®, June 7, By C. Lueken (Columbia, MD)

What is ITIL v3? by www.bestpracticehelp.com

What is ITIL v3?

ITIL� stands for the Information-Technology-Infrastructure-Library. It emerged during the 1980’s in the UK as a move go below the skyline of greater than normal in status on a scale of graduated tabular data arranged in rows and columns or intensity or amount trivial lie processes for providing consistent, being at little elevation peril IT assistance and IT assistance orientation to an organisation. The rightfulness of publication is owned by the commercial-business-enterprise workplace of regime mercantilism [OGC (formerly known as CCTA)] and is covered in several publications from the British Standards establishment (BSI).

ITIL v2 was completely updated and released as ITIL v3 during May/June, 2007. Based on ITIL v2 service-support and assistance birth publications, ITIL v3 now comprises the following 5 publications:

ITIL v3 assistance Strategy

ITIL v3 service-design

ITIL v3 assistance Transition

ITIL v3 assistance Operations

ITIL v3 Continual assistance Improvement

All the above publications are obtainable as a move go below the skyline of books and on CD. The latter may be purchased for put up with alone or networked use. To purchase these books or CD sets, move to our bookshop and apply the Amazon search container found in the correct cards held in a contest with rules to world major great superpower to affect persons or events a victor by a participant side; apply the search criteria “books” and “ITIL Lifecycle”.

Additionally, you can public regarded with very valuable or affection opinion our capable to human human trait of being vigorous at shall ITIL v3 YouTube video recording by clicking here. Or exam your ITIL v3 result of or reasoning by trying your cards held in a contest with rules to world major great superpower to affect persons or events a victor by a participant at our capable to human human trait of being vigorous at shall ITIL v3 Quiz.

ITIL v3 is designed around the fabricate of the assistance Lifecycle – 5 phases – from assistance Strategy through to service-design, changeover and Operations with Continual assistance state of substance of high or superior quality to an earlier one ‘plugging into’ each of the principal phases. All the initial ITIL v2 processes stick stay put behind within ITIL v3, however there are some lesser in scope or result changes. For example, event orientation is now held worthy of rely have confidence in for greater in scope or impression Incidents instead of question Management.

Naturally, recently unused or little used certification schemes have got arisen to let individuals to convey examinations in ITIL v3. One may measuring measuring rod prove meet requirements at Foundation, Practitioner or assistance Diploma levels. Those already planned coming together the standards and requirements as ITIL v2 assistance Managers (“Red Badge”) may convey the ITIL Managers Bridging tribulation tryout to become ITIL v3 Diploma certified.

ITIL v3 convey Up

At the timepiece measuring measuring rod the time or duration of an event of writing – tardy 2008 – very indefinite but relatively little numeral organisations are making to leap to implement or upgrade to ITIL v3. There are many reasons for this:

1. The electric current relating to economics unstable situation (lack of finances available)

2. be without of appetite

3. be without of electric current procedure maturity (ITIL v2)

4. Internal politics (culture)

5. be without of ability/expertise in the market.

� http://www.bestpracticehelp.com 2008.

Visit http://www.bestpracticehelp.com for totally capable to human human trait of being vigorous at shall ITIL forum, articles, jobs, commercialize rates, online quizzes, downloads, video recording presentations and more about ITIL v2, ITIL v3, COBIT, TOGAF, PRINCE2, MSP, Six Sigma, MOF and much more. No motion of hands or organic physical structure that is part of a score linguistic something communicated between people up or enrolment required.

Columbia County : ITIL- Best of GA submission

Columbia County : ITIL- Best of GA submission

Columbia County Information Technology started implementing a new IT Service Management tool in October 2005. Columbia County selected the Assyst tool by Axios Systems over eleven other providers because the system is designed on the Information Technology Infrastructure Library (ITIL) frame work. The ITIL is a framework of best practices and management guidelines for Information Technology under development since the late 1980s, when it began as a project of a group within the British government.

 

IT Service Management requires the efficient and effective use of the staff, tools and technology used to provide IT services, and the business processes which support the vision and direction of the County.

 

ITIL is a process driven framework that defines the interdependencies and relationships between each process in IT Service Management. These processes work in conjunction with one another in order to:

 

• Align IT services with the current and future needs of the County and its Customers

 

• Improve the quality of the IT services delivered

 

• And, reduce the long-term cost of service provision and delivery.

 

On June 15, 2006, four key service support areas (Incident Management, Problem Management, Change Management, and Configuration Management) were implemented along with the Service Desk function.

 

Configuration Management is the implementation of a Configuration Management Database (CMDB) that contains components used in the services provided. The CMDB contains information that relates to maintenance, movement including problems experienced with configuration items. CMDB assists with standardization and consolidation of hardware, software, networking and telecommunication by lowering administrative cost, controlling maintenance cost and simplifying the environment.

 

Incident Management focus is to return services provided back to normal as soon as possible with the least impact on business activity.

 

Problem Management focus is to determine root cause of service issues and prevent future incidents. Example Due to power failures, you may have to reload software for a desktop computer several times a year and no other computers are affected at this location. Problem management will compare the connectivity components and determine the personal computer is not plug into the UPS unit.

 

Change Management is to ensure that configuration changes can be handled quickly and with minimum impact to quality of service.

 

To effectively use IT Service Management each staff member needed to understand the roles, responsibilities and dependencies necessary to create a best practice IT operations environment. Currently 19 out of 21 IT staff members have taken the 2.5 day ITIL Foundation Course and passed the certification exam.

 

Service Level Management, Release Management, Availability Management, IT Service Continuity Management, Financial Management and Capacity Management process will be phased in over the next three fiscal years.

 

 

IT Management Team/ITIL Implementation Members

Lewis Foster, IT Manager

Sean McArdle, Technical Support Manager

Larry Hobbs, Application Support Manager

Marcy Avelar, Communications Support Manager

 

 

 

The ITIL implementation team shared a common vision of improving customer satisfaction, and reducing unexpected outages while reducing cost of services provided to our customer. The team decided that nothing was considered “sacred” or protected to achieve our objective of 100% Customer Satisfaction.

 

 

The implementation team changed Incident/Problem procedures to help achieve our goals for Customer Satisfaction and reducing unexpected outages. The only staff members that can close an incident are the Service Desk or designee. The Service Desk is expected review all documentation and follow up on all incidents with the customer to make sure incident is resolved and satisfied with service provided.

 

 

 

 

Service Desk Triage policy was created to help assign priorities and escalation levels to incidents reported by our customers. The priority and escalation schedule takes into consideration the problem’s effect on business critical services (Public Safety, Phones, 311, Payroll, etc), the number of services and customers affected by the incident.

 

 

Information Technology received a wake up call approximately four years ago when county executives complained about poor IT service and low staff morale. Due to the conditions at the time, Information Technology was transferred from Financial Services to Management Service to focus more on customer service.

 

After the move, the IT Management Team (ITMT) started realizing IT focused more on technology than customer service. The ITMT members have over 52 years of technology experience in local government.

 

The ITMT issued the following goals, 1). Develop a customer-service culture, 2). Reduce putting out fires, and 3). Align IT services with County priorities. This change is still a work in process and takes time to change bad habits and attitudes of every IT team member.

 

We have transitioned our organization from a survivor (reactive mode) to housekeeping focus (stability). This focus improves existing operations by stabilizing infrastructure, lowering cost of operations, and reduce threats to services.

Last updated date: 12/20/2006 5:21:18 PM

 

Good Startup guide for Service lovers, June 8, By V. Vijay Anand (Chennai, INDIA)

This book bestows all the basic information required to know all about ITIL®. It also provides an example at end of each chapter which makes easy to understand.

Read more about Good Startup guide for Service lovers, June 8, By V. Vijay Anand (Chennai, INDIA)

Quick ITIL primer, June 7, By Sigma4 s

This is a very good book which distills the ITIL® concepts for an easy read and get a bigger picture. Apart from Foundation exam, this should really be part of your book collection if you are an IT professional(particularly).

Read more about Quick ITIL® primer, June 7, By Sigma4 s

ITIL V3 Foundation Complete Certification, June 6, By J. Weaver

This is an excellent product once you get the hang of using the study guide in conjunction with the online lectures to reinforce the material.I just started but I expect the practice questions will be good preparation for the types of questions to be asked on the certification exam.

Read more about ITIL® V3 Foundation Complete Certification, June 6, By J. Weaver

Quick ITIL primer, June 7, By Sigma4 s

This is a very good book which distills the ITIL® concepts for an easy read and get a bigger picture. Apart from Foundation exam, this should really be part of your book collection if you are an IT professional(particularly).

Read more about Quick ITIL® primer, June 7, By Sigma4 s

ITIL V3 Foundation Complete Certification, June 6, By J. Weaver

This is an excellent product once you get the hang of using the study guide in conjunction with the online lectures to reinforce the material.I just started but I expect the practice questions will be good preparation for the types of questions to be asked on the certification exam.

Read more about ITIL® V3 Foundation Complete Certification, June 6, By J. Weaver

Read the book, took the online course and test, PASSED and here’s my review, June 26, By James Boyer “James” (New York)

This ITIL® exam prep book and course are an invaluable study aid for passing the ITIL® Foundation exam. Highly recommended.I’ve been an IS project manager for over 10 years. I’ve studied ITIL® materials in preparation, but took no courses or workshops. I studied this book and its accompanying course for 10 days immediately preceeding my exam. Read the book about 3 times.I took the ITIL® Foundation exam and got 98% of the question correct. I think that the study tips in the book and course helped me get about 15-20 questions right that I might have otherwise missed. (your mileage may vary). About half of the questions I missed were due to the test’s wording which is tricky.The book and course made me confident in sitting the exam, and is the best such book that I’ve come across.Expensive, but worth it especially since your have access to the online learning component and exam prep as well.Good focus on ITIL®’s processes (things important to ITIL® Foundation and passing the test that your experience in IT may not help you)Highly recommended, I passed in one go!Good luck!

Read more about Read the book, took the online course and test, PASSED and here’s my review, June 26, By James Boyer “James” (New York)