introduction

Introduction to ITIL by Annabel Clark

ITIL- a framework for assistance orientation by Josephchristian

ITIL knowledge-transfer �enhancing commercial-business-enterprise through engineering by Josephchristian

Introduction to Information-Technology-Infrastructure-Library

Information-Technology-Infrastructure-Library: an Introduction

NASA – ITIL: Enabling NASA’s Best Practices in IT Service Management and Delivery

ITIL Foundation Kit, May 11, By Belgian Unix Guy (Belgium)

Great Intro to ITIL v3, August 12, By C. S. Young

Excelleent Introduction, September 10, By Mr. A. S. Cummings (UK)