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• ITIL Intermediate Continual Service Improvement Complete Examination Package
  ITIL Continual Service Improvement - Complete Examination package: 45 days  access to elearning 45 days access to online exam preparation program Prepaid Exam Voucher. + Free 60 Day enrolment extensions to both eLearning and exam prep courses + Free advanced trainer support This Continual Service Improvement Lifecycle Program provides a comprehensive study o […]
• Premium Membership - 6 months
  Six months access to all premium membership perks, read what others think of it:  "The IT job market requires a commitment to learning new and evolving technologies. The Art of Service's Core Series gives me the best value for access to the kind of vital technical information that allows me to keep a highly marketable skillset." "Our empl […]
• Enterprise Content Management Complete Certification Kit - Core Series for IT
  The Enterprise Content Management Complete Certification Kit is the most complete guide for anyone looking to gain an understanding of Enterprise Content Management and its practical application in an IT and Non-IT environment. Get certified & boost your career with this complete Enterprise Content Management eLearning course and PDF textbook for additio […]
• ITIL Intermediate Service Transition ST eLearning Plus Exam Prep
  Save 10% buy buying the exam prep together with your eLearning course. “The Art of Service has dramatically changed the way we deliver employee training. We can now deliver more training at less cost to a wider audience in a shorter period of time.” This Service Transition Lifecycle Program provides a comprehensive study of the ITIL Stage of Service Transiti […]
• ISO/IEC 20000 Requirements, 380 Requirements Checklist and Compliance Assessment
  This is a focused and well-organized Assessment Checklist with in-depth interpretation of ISO/IEC 20000 requirements. It identifies and explains 380 distinct, auditable requirements that must be implemented to pass the certification audit, and 580 recommended ones. $99.95 […]
• Big Data Complete Certification Kit - Core Series for IT
  The Big Data Complete Certification Kit is the most complete guide for anyone looking to gain an understanding of Big Data and its practical application in an IT and Non-IT environment. Get certified & boost your career with this complete Big Data eLearning course and PDF textbook for additional study  TheBig Data Certification Kit contains a study guide […]
• 146 Policies and Procedures Ready to Use - Best Practices in IT Policies and Procedures
  Implement & Improve IT Service Management Today! Explore 146 engaging templates, presentations, useful guides, and simple assessments designed to help you champion iterative projects in order to reach a fully evolved IT Service Management capability. This extensive IT Policies and Procedures Toolkit focuses on the important concepts of IT Service Managem […]
• ITIL Intermediate Lifecycle program: Service Transition ST
  “The Art of Service has dramatically changed the way we deliver employee training. We can now deliver more training at less cost to a wider audience in a shorter period of time.” This Service Transition Lifecycle Program provides a comprehensive study of the ITIL Stage of Service Transition and where it fits into the greater Service Lifecycle. IT is highly r […]
• Service Desk Process Kit – Second Edition
  Improve Your First Line of Contact! An effective Service Desk provides a satisfying and pleasant experience to the end user. An effective Service Desk will: Provide a single point of contact for end users; Facilitate the restoration of normal operational services with minimal business impact to end users; Facilitate the fulfillment of service requests; and E […]
• ITIL Expert Pathway - including Managing Across The Lifecycle.
  This bundle gives you the opportunity to build your own elearning Pathway towards ITIL Expert. There are some rules though - so please read the description below. Rule 1: You must have your ITIL® V3/2011 Foundation CertificateRule 2: You must accumulate 17 points before you can start the 'Managing Across the Lifecycle' program. (Each Lifecycle modu […]
• Roles and Responsibilities Toolkit
  Improve Your Service Manage Processes Today! The focus on roles and responsibilities is a unique approach at distinguishing the human components of an IT service environment. Why buy this revolutionary Toolkit? Identify and define workable roles Support the establishment and management of responsibilities Understand your contribution to a service process Lea […]
• Data Loss Prevention Complete Certification Kit - Core Series for IT
  The Data Loss Prevention Complete Certification Kit is the most complete guide for anyone looking to gain an understanding of Data Loss Prevention and its practical application in an IT and Non-IT environment. Get certified & boost your career with this complete Data Loss Prevention eLearning course and PDF textbook for additional study. This certificati […]
• Enterprise Architecture Toolkit
  Guarantee the success of your business. Achieve a clear path to travel the world of Enterprise Architecture with ease! Enterprise Architecture has been a buzzword in the business world for over 25 years, yet many businesses are still struggling with understanding and fully adopting the concepts.  Nearly 20 different frameworks for enterprise architecture hav […]
• ITIL Foundation Exam Voucher
  This is valid for one Computer Based exam. The exam can be held at:1) The comfort of your own home - under approved supervision2) At a testing centre In Order to book your exam we need a lead time of 10 working days prior to your  preferred exam date. If you have any questions regarding your exam, please contact exams@artofservice.com.au Exam Vouchers are va […]
• Change Management Toolkit - Second Edition
  Improve Business Structure & Quality! Reliability and business continuity are essential for the success and survival of any organization. Service and infrastructure changes can have a negative impact on the business through service disruption, but Change Management enables the service provider to add value to the business by: Prioritizing and responding […]
• ITIL Intermediate Lifecycle program: Service Strategy SS
  “The Art of Service has dramatically changed the way we deliver employee training. We can now deliver more training at less cost to a wider audience in a shorter period of time.” This Service Strategy Lifecycle Program provides a comprehensive study of the ITIL Stage of Service Strategy and where it fits into the greater Service Lifecycle. IT is highly recom […]
• Data Wiping and Destruction Complete Certification Kit - Core Series for IT
  The Data Wiping and Destruction Complete Certification Kit is the most complete guide for anyone looking to gain an understanding of Data Wiping and Destruction and its practical application in an IT and Non-IT environment. Get certified & boost your career with this complete Data Wiping and Destruction eLearning course and PDF textbook for additional st […]
• ITIL Intermediate Lifecycle program: Continual Service Improvement
  “The Art of Service has dramatically changed the way we deliver employee training. We can now deliver more training at less cost to a wider audience in a shorter period of time.” This Continual Service Improvement Lifecycle Program provides a comprehensive study of the ITIL Stage of Continual Service Improvement and where it fits into the greater Service Lif […]
• Service Level Management - Complete Certification Kit
  Boost your career with this book, pass the included complete elearning course, and achieve your Service Level Manager certification.This Study Guide and Online Course access provides complete, coverage of all exam objectives for the Service Level Management in a systematic approach, so you can be confident you're getting the instruction you need.The Com […]
• ITIL Intermediate Service Operation SO Complete Examination Package
  ITIL 2011 Service Operation - Complete Examination package: 45 days  access to elearning 45 days access to online exam preparation program Prepaid Exam Voucher. + Free 60 Day enrolment extensions to both eLearning and exam prep courses + Free advanced trainer support This Service Operation Lifecycle Program provides a comprehensive study of the ITIL Stage of […]