very helpful material, July 20, By Garret Ritchie (Fort Lauderdale, FL United States)

I found this study guide extremely useful in my preperation for the new ITIL v3 exam. The online content is also a great bonus. I highly recommend…

Implement the policies and procedures you need! – IT Professional’s Guide to Policies and Procedures

100% Satisfaction Guaranteed! Questions? Call (+617) 32522055 Learn How to Successfully Grow, Measure, Deliver and Optimize Your IT Services Best Practices in IT Policies and Procedures Toolkit Handbook 10,933 Kb Zipped The Art of Service Tips 110+ Policy and Procedure Template samples 9 Policy and Procedure areas Dramatically Increase development speed of your policy and[…]

New ITIL Toolkits: OSA, Incident Management, and SO

Yes, we have produced an OSA Full Certification toolkit and it is for sale on our website HERE TheIncident Management toolkit contains the following documents: 1.    Incident Management Objectives and Goals 2.    Policies objectives & scope document 3.    Communications: Rountine, Exceptions and Emergencies 4.    ITIL® V3 Incident Management Process Flow Diagram 5.    Incident Ticket Template[…]

J.Gill ITIL Certified, September 9, By J. Gill “Certified” (Charlotte, NC USA)

This guide helepd me pass the first time as promised. Using the book along with the online learning and practice exam really helped me prepare for the…

ITIL V3 Foundation Complete Certification Kit Study Guide, October 16, By Dennes G. Skaros

I purchased this book to supplement a course I am taking. This book and on-line course has helped as a very good addition to the class materials. ITIL…

ITIL Foundation Book, April 28, By Kiernan Annas

I was looking for a self-study guide to the ITIL v3 Foundation test and chose this book.I was originally a bit concerned about the depth of the book -…

ITIL V3 Foundation Guide, May 11, By Todd C. Thiel “Todd Thiel” (Appleton, Wisconsin)

This was a very good book that is geared toward making sure you know what you need to in order to pass the foundation exam. I felt the the web…