very helpful material, July 20, By Garret Ritchie (Fort Lauderdale, FL United States)

I found this study guide extremely useful in my preperation for the new ITIL v3 exam. The online content is also a great bonus. I highly recommend…

Implement the policies and procedures you need! – IT Professional’s Guide to Policies and Procedures

100% Satisfaction Guaranteed! Questions? Call (+617) 32522055 Learn How to Successfully Grow, Measure, Deliver and Optimize Your IT Services Best Practices in IT Policies and Procedures Toolkit Handbook 10,933 Kb Zipped The Art of Service Tips 110+ Policy and Procedure Template samples 9 Policy and Procedure areas Dramatically Increase development speed of your policy and[…]

Great Intro to ITIL v3, August 12, By C. S. Young

This certification kit is a great, understandable introduction to what could be a very complicated, confusing subject. The Art of Service helps to…

Concise / Well WrittenITIL V3 Foundation, March 16, By L. GULATI (Dallas, US)

Well written, easy reading. The online aspects are a great complement to the book. If you read the book and go thru online material, you will pass the…

Very Well Written, May 11, By Daniel A. Chaveco “ocsid” (Pompton Lakes, NJ)

This book was excellent and completly aided in my passing of the actual exam. The online prep exam was great and provided the right atmosphere. I had…

Very Well Written, May 11, By Daniel A. Chaveco “ocsid” (Pompton Lakes, NJ)

This book was excellent and completly aided in my passing of the actual exam. The online prep exam was great and provided the right atmosphere. I had…