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ITIL IT Service Management Rule Number 11. Confirm your instructions and the commitments of others in writing. Don’t assume it will get done!

ITIL IT Service Management Rule Number 9. Persistence or tenacity is the disposition to persevere in spite of difficulties, discouragement, or indifference. Don’t be known as a good starter but a poor finisher.

Unofficially, all ITIL V2 exams are going out of production, starting with the ITIL V2 Foundation exams in June 2010. The ITIL V2 Practitioner and Manager exams will be phased out between June and December 2010

ITIL V3 Access Now Study Guides, Exam Preparation Guides and eLearning Foundation, Intermediate and Expert