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Win a Google Wave Invitation with Your Best Use Case

Download this 8 Steps to Developing a Service Catalog PDF excerpt from The Complete Service Catalog Toolkit

ITIL v3 Awareness Program

PDU’s for eLearning programs from The Art of Service

Complete list of The Art of Service’s ITIL Toolkit products

Be Part of the Crowdsourced ITIL Experience Book – in just 10 Minutes of your time – 156 Authors and Counting, Join Now.

Implement the policies and procedures you need! – IT Professional’s Guide to Policies and Procedures

“I took the first of the V3 Intermediate Certification exam in Service Strategy and did quite well.”