CONCEPTS

ITIL v3, May 11, By J. Edward Airey “Ed” (Maine)

Art of Service, May 14, By Larry Turkish

Art of Service, May 14, By Larry Turkish

ITIL v3, May 11, By J. Edward Airey “Ed” (Maine)

Quick ITIL primer, June 7, By Sigma4 s

Nice presentation of major topics, November 4, By Greek IT Man (Salt Lake City, UT)

Good ITIL v3 reference, September 27, By K. Zouhar “kzouhar” (Markham, ONTARIO Canada)

Quick ITIL primer, June 7, By Sigma4 s

Quick ITIL primer, June 7, By Sigma4 s

A good resource for Self Study, May 27, By Lucie and Boz (Upstate NY)