Clear, concise and easy, May 10, By T. I. Buckland “BuckoNZ” (Wellington, New Zealand.)

The company that I work for is starting to align itself with the ITIL framework and I wanted to get a “head start” on what it is all about.This…

Configuration Management Process Kit

Your Organization Requires a Structured Approach to IT Configuration [wp_cart:Configuration Management Process Kit:price:249:end] $US 249 Configuration Management is the process that is central to all ITILĀ® processes (both Service Delivery and Service Support). It exists to create an environment where all IT services and infrastructure components, including relevant documentation, is under control. The Configuration Management[…]

Clear, concise and easy, May 10, By T. I. Buckland “BuckoNZ” (Wellington, New Zealand.)

The company that I work for is starting to align itself with the ITIL framework and I wanted to get a “head start” on what it is all about.This…

Clear, concise and easy, May 10, By T. I. Buckland “BuckoNZ” (Wellington, New Zealand.)

The company that I work for is starting to align itself with the ITIL framework and I wanted to get a “head start” on what it is all about.This…

Clear, concise and easy, May 10, By T. I. Buckland “BuckoNZ” (Wellington, New Zealand.)

The company that I work for is starting to align itself with the ITIL framework and I wanted to get a “head start” on what it is all about.This…

Good book, great extras, January 28, By B. Clark (Pleasanton, CA)

This book takes the overly complex (my opinion) ITIL frameworks and presents them in a clear, concise way. Its not easy to do. However, as good as the…

A good initial introduction, September 10, By V. Visvanathan “Visva” (Orlando)

The book is concise, clear and sufficient to get a good idea of the ITIL framework. It certainly helps a lot to prepare for the Foundation exam. I’d…

Clear, concise and easy, May 10, By T. I. Buckland “BuckoNZ” (Wellington, New Zealand.)

The company that I work for is starting to align itself with the ITIL framework and I wanted to get a “head start” on what it is all about.This…