boss

ITIL IT Service Management Rule Number 21. Never direct a complaint to the top. A serious offense is to “cc” a person’s boss.

ITIL IT Service Management Rule Number 18. Whatever the boss wants takes top priority.

ITIL IT Service Management Rule Number 16. Don’t overlook the fact that you are working for a boss.

ITIL IT Service Management Rule Number 6. Work for a boss with whom you are comfortable telling it like it is. Remember that you can’t pick your relatives, but you can pick your boss.