Tag Archives: book

Useful tool for certification preparation, May 10, By R. Keahey

I used the materials (book and online course) in preparation for the ITIL® V3 Foundation certification test. The book provided a good overview of the core concepts that were covered in the actual exam. The practice questions did a fairly good job in giving me an idea of “tone” of the questions that could be expected on the exam.The online course was a repeat of much of the material in the book, but was useful in adding the nuances that are sometimes overlooked by simply reading the material. The focus of the online course also helped to narrow in on the key concepts.Having spent many years in the IT services sector, the concepts of ITIL® were pretty basic for me. Having this course material helped me in two areas: (1) understanding the nature of the exam questions and (2) providing focus on the key topics. For a person who has no background in IT services, this would be a good addition to the ITIL® books to help in exam preparation.

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ITIL V3 Foundation, June 5, By Aric Barton (Woodland Hills, CA)

I have had an interest for the past 6 months in getting my foundation certification. After doing some research I realized the ITIL® V3 Foundation Complete Certification Kit was exactly what I needed to get started. I am very please with the book and the online learning guide and would recommend to everyone.

Read more about ITIL® V3 Foundation, June 5, By Aric Barton (Woodland Hills, CA)

meaningful way to earn your ITIL, June 7, By C. Lueken (Columbia, MD)

People complain that this book is too short, but they only provide what you need to know in order to pass the exam. How much info do you really need to pass a 40 question test?This book and exam is meant to start your path towards ITIL® Expert. Thanks to this book, I am able to understand the following core books and am 1 step closer to ITIL® Expert.

Read more about meaningful way to earn your ITIL®, June 7, By C. Lueken (Columbia, MD)

Good book to get basic understanding ITIL V3, August 17, By SN (California)

I can certainly say that the book satisfies the criteria for understanding the basic knowledge of ITIL® V3. I think between reading this book and viewing the eLearning program, which is a condensed version of the book, should help you get the basics straight. The sample test in the eLearning program is helpful.

Read more about Good book to get basic understanding ITIL® V3, August 17, By SN (California)

J.Gill ITIL Certified, September 9, By J. Gill “Certified” (Charlotte, NC USA)

This guide helepd me pass the first time as promised. Using the book along with the online learning and practice exam really helped me prepare for the test. It made the test so easy!! I am purchasing the Service Operation exam guide by The Art of Service also, I have no doubt I will pass that too!!Thank You!

Read more about J.Gill ITIL® Certified, September 9, By J. Gill “Certified” (Charlotte, NC USA)

Are you happy with your submission to the ITIL Experience book? You have 1 more week to make changes before it goes to the publisher.

Dear ITIL® Experience Book Author

Well, the subject line of this email pretty much self explanatory. Next week we are going to send all entries to the Publisher to turn it into a book!

I never imagined so many people to be interested in this project – it has been amazing. We Currently have 174 registered authors who have written about their experience with ITIL® and why they wanted to be certified in this framework.

Some of the entries from this week:

  1. I choose to study the ITIL® Framework because…I have been ICT Project Manager in three international service companies.  Lean processes and overcome change resistance have always been important key success factors to get (internal and external) customer acceptance.  Having a certification as PMP and ITIL®v3 gives me the possibility to “apply what I need” from both best practices in project and service management.

    I believe that a combination of Prince2(3) and ITIL®v3 is probably more complementary.  As a PMP certified there is quite some overlap but it forced me to think about what I studied and it certainly filled up some important gaps that I missed before taking the course !

And:
” A significant benefit was improving the quality of proposal and budget management, as contracts and budgets became traceable, to allow the continuous monitoring of the activities, while delivering information that could be used to discuss with the customer potential issues or better focus human and financial resources.
ITIL® v3 is a significant improvement that allows to simplify negotiations with customers, as specific monitoring or documentation requests will not be see as a “bartering” point, but as part of a standard approach.”

Don’t miss your opportunity to be a part of this amazing book, and enter your experience before Close of Business the 22nd of October – in the US.
Your entry will be amongst hose of Executive Managers of some of the largest companies in the world, as well as Senior Consultants, CIO’s and Project Directors.

Go Here to update:  https://ITIL®experience.pbworks.com

I will keep you informed about the progress once the content has been passed on to the Publisher – I have no idea at this stage how long they will take in getting the book together and ready for print, but you’ll be the first to know!

Kind Regards,

Ivanka Menken
Chief Operating Officer

The Art of Service Pty Ltd

Phone: 1300 13 4499
International: +61 (7) 3252 2055
Fax: (07) 33 196 172
Email:
i.menken@artofservice.com.au
Website: http://www.artofservice.com.au
Elearning: http://www.theartofservice.org

Good book to get basic understanding ITIL V3, August 17, By SN (California)

I can certainly say that the book satisfies the criteria for understanding the basic knowledge of ITIL® V3. I think between reading this book and viewing the eLearning program, which is a condensed version of the book, should help you get the basics straight. The sample test in the eLearning program is helpful.

Read more about Good book to get basic understanding ITIL® V3, August 17, By SN (California)

Reasonable for the price, May 10, By pd3k “pd3k” (Ottawa, Ontario, Canada)

The book and CBT were well organized and easy to follow. Material was presented in a straightforward, consistent manner, with only a couple of places where slide order on the CBT did not match the book. I do, however, have two gripes about the CBT:1) There are two instructors on the CBT, one who is polished, comfortable with the material and who gave supplemental details during the lecture which I appreciated. The other pretty much read word-for-word from the slide and did not appear to have rehearsed the phrasing of the writing. The latter was no more helpful than an automated computer voice in the presentation of the material.2) when I wrote the exam, there were a couple of questions on it that were not covered in the course material. While I was able to make an educated guess (and still passed the course with high marks), I was caught offguard. This may have also been the case with an inperson instructor.Generally, the CBT and book combination are a good preparation for the course, but don’t expect that working through the materials once is sufficient to pass the exam… you still have to study and prepare. Pay attention to the details on the diagrams and know the details there cold before attempting the exam.

Read more about Reasonable for the price, May 10, By pd3k “pd3k” (Ottawa, Ontario, Canada)