http://www.itilsurvival.com/superb-kit-march-17-a-kids-reviewthis-is-a-superb-kit-for-someone-preparing-for-the-itil-v3-foundation-exam-the-well-presented-online-course-and-the-book-are-the-best-combination-to-pass-on-the-i.html ALL your ITIL® ITSM Service Management Process Documents, Books, eLearning Wed, 23 Mar 2011 09:02:37 +0000 hourly 1 http://wordpress.org/?v=3.3.1