We have the following toolkits specifically around the Service Desk:
his kit is a complete collection of fact sheets, reading material, illustrated models and worksheets that will help you and your organization quickly understand and implement ITIL® disciplines. It will help you assess where your organization currently stands in regards to ITIL® standards and arm you with the information you need to fill in the gaps.
ITIL® V3 Readiness Assessment Kit
This time-saving package will provide you with a complete overview of your ITIL® V3 readiness assessment. Plus, you get excellent insight in the tips, techniques and advice you need to successfully apply ITIL® V3s best practices.
You let out a sigh of relief, spend a few hours filling out the easy to follow gap analysis spreadsheets and you’re on your way to V3 transition. You are confident in presenting ITIL® V3 to your organization.
This innovative set of documents and ready-to-use templates will provide you with a head start for both learning and implementation of a well-managed IT services organization. It is tailor-fit for IT managers who need to move towards a services-oriented organization, but they don’t have the time or resources at hand to develop the required templates and structure for implementation. Some of the documents in this kit include:
- Service Desk management review and assessment worksheet
- Business justification document
- PowerPoint presentation explaining the process of Service Desk management
- Project and implementation plan template
- Service Desk outsourcing template
- Communication plan and documents to describe Service Desk management to your organization
- Policies, objectives and scope overview template
- Specific objectives and goals template
- Key performance indicators and other metrics definition template
As a cutting edge IT Service Framework Company, The Art of Service is leading the way in providing high end, client focused Books, Toolkits and online and classroom Education Programs.
We've served over 800 corporate clients and 500,000 individual clients and students in 87% of the world's countries.
A recognized leader in the IT Service Management community, The Art of Service has quickly become the IT Specialist- and Manager’s Educator of Choice.
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