sla ppt itil
| The art of creating effective Service Level Agreements (SLAs), as per the ITIL Framework and presenting them to customers is one that requires a good deal of thought and planning.
Quite often Powerpoint (ppt) presentations are used to convey the context and content of quality SLA ’s according to ITIL. However, nearly all SLA ’s are eventually written as word documents.
There are a variety of ways to present SLA ’s to clients/customers. The presentation must be pitched at the audience and the amount of time allocated to the presentation kept to a minimum.
Quite often as IT professionals we forget that the ultimate customer is less interested in the detail of the provision of IT services than we are. This is where it is critical to present on issues that are of interest to the customer, not ourselves.
Want to find out more about ITIL and presentations on issues including sla’s: |
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I am interested in ITIL SLA templates /ppt.
Can you help? At what cost?
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