Self study guide helped me pass my exam!, June 5, By J. Mapalo “ITSM Jedi” (San Luis Obispo, CA..)
Good introduction to the topic. Online component is better reinforcement after reading the book. Learn the jargon first! Webcasts rule and the quizzes offer helpful reference for comprehension. Passed my exam last week!
Read more about Self study guide helped me pass my exam!, June 5, By J. Mapalo “ITSM Jedi” (San Luis Obispo, CA..)
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