This ITIL® exam prep book and course are an invaluable study aid for passing the ITIL® Foundation exam. Highly recommended.I’ve been an IS project manager for over 10 years. I’ve studied ITIL® materials in preparation, but took no courses or workshops. I studied this book and its accompanying course for 10 days immediately preceeding my exam. Read the book about 3 times.I took the ITIL® Foundation exam and got 98% of the question correct. I think that the study tips in the book and course helped me get about 15-20 questions right that I might have otherwise missed. (your mileage may vary). About half of the questions I missed were due to the test’s wording which is tricky.The book and course made me confident in sitting the exam, and is the best such book that I’ve come across.Expensive, but worth it especially since your have access to the online learning component and exam prep as well.Good focus on ITIL®’s processes (things important to ITIL® Foundation and passing the test that your experience in IT may not help you)Highly recommended, I passed in one go!Good luck!
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