Practitioner ITIL

There are a series of Practitioner ITIL® courses and exams available.

Both EXIN and ISEB offer Practitioner ITIL® exams, although EXIN has had the programs available for longer.

Practitioner ITIL® courses and exams are available in most ITIL® process areas. The in house courses generally run for 2 to 3 days, depending on the vendor offering the program.

As a consumer of ITIL® Practitioner you need to ensure that the supplier is in fact accredited by either EXIN or ISEB to deliver the training.

ITIL® Practitioner Exams – IT Service Management Practitioner Certificate

ITIL® Exams at this level test individual process knowledge

ITIL® Exam – IT Service Management Managers Certificate

ITIL® Exams in this category are for those faced with challenges of implementation.

ITIL® Exams in Practitioner and Managers levels must currently be sat as a paper based test, facilitated independently.

The most comprehensive preparation and ITIL® Exam practice resources can be found by using the following links.

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