ALL your ITIL® ITSM Service Management Process Documents, Books, eLearning

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• ITIL® V3 Intermediate Lifecycle program: Continual Service Improvement CSI
  ITIL® Intermediate Lifecycle program: Continual Service Improvement CSI Note - the OGC ITIL® V3 Continual Service Improvement book is not included in the course fee. This course is available for a 45 day access period. Yes with this certification kit you will also get the LATEST ITIL 2011 book as an instant download and onlineaccess to your ITIL 2011 Interme […]
• Business Consulting: What you Need to Know For IT Operations Management
  This book explains in-depth the real drivers and workings of Business Consulting. It reduces the risk of your technology, time and resources investment decisions by enabling you to compare your understanding of Business Consulting with the objectivity of experienced IT professionals. $39.95 […]
• ITIL® Intermediate Operational Support and Analysis (OSA) - Complete Examination Package
  ITIL 2011 Operational Support and Analysis - Complete Examination package: 45 days  access to elearning 45 days access to online exam preparation program Prepaid Exam Voucher. + Free 60 Day enrolment extensions to both eLearning and exam prep courses + Free advanced trainer support $920.00 As low as: $843.50 […]
• ITIL® V3 Operational Support and Analysis (OSA) Full Certification Online Learning and Study Book Course - The ITIL® V3 OSA Capability Complete Certification Kit - Second Edition - IPAD VERSION
  Yes with this certification kit you will also get the LATEST ITIL 2011 book as an instant download and onlineaccess to your ITIL 2011 Intermediate course. So do not hesitate and buy NOW and you will have access to the latest (and greatest!) ITIL 2011 Training material to ensure you pass your ITIL Intermediate exam in one go! This IPAD version is now device a […]
• ITIL® V3 MALC - Managing Across the Lifecycle Full Certification Online Learning and Study Book Course - The ITIL® V3 Intermediate MALC Complete Certification Kit
  Who Knew ITIL® Certification E-Learning This Quick and Easy Could Make You Look This Good.The Art of Service has dramatically changed the way we deliver employee training. We can now deliver more training at less cost to a wider audience in a shorter period of time.The ITIL® v3 Intermediate Qualification: Managing Across the Lifecycle focuses on the ancillar […]
• ITIL® V3 Release, Control and Validation (RCV) - Complete Examination Package
  ITIL® V3 Release, Control & Validation Complete Examination Package: Unlimited access to eBook study guide + 90 days access to elearning + 90 days access to online exam preparation program + Prepaid Exam Voucher + Advanced Trainer Support Yes with this certification kit you will also get the LATEST ITIL 2011 book as an instant download and online access […]
• ITIL® Expert Pathway - including Managing Across The Lifecycle.
  This bundle gives you the opportunity to build your own elearning Pathway towards ITIL® Expert. There are some rules though - so please read the description below. Rule 1: You must have your ITIL® V3/2011 Foundation CertificateRule 2: You must accumulate 17 points before you can start the 'Managing Across the Lifecycle' program. (Each Lifecycle mod […]
• ITIL® V3 Operational Support and Analysis (OSA) Full Certification Online Learning and Study Book Course - The ITIL® V3 OSA Capability Complete Certification Kit - Second Edition
  Who Knew ITIL® Certification E-Learning This Quick and Easy Could Make You Look This Good!'The Art of Service has dramatically changed the way we deliver employee training. We can now deliver more training at less cost to a wider audience in a shorter period of time.'This intensive interactive course immerses learners in the practical aspects of th […]
• ITIL® Intermediate Lifecycle program: Service Strategy SS - 2011 Syllabus
  “The Art of Service has dramatically changed the way we deliver employee training. We can now deliver more training at less cost to a wider audience in a shorter period of time.” This Service Strategy Lifecycle Program provides a comprehensive study of the ITIL® 2011 phase of Service Strategy and where it fits into the greater Service Lifecycle. IT is highly […]
• Service Level Management Complete Examination Package
  Get everything you need to prepare yourself 100% for the Service Level Management exam in one complete package.Service Level Management - Complete Examination Package includes:- 90 days access to Service Level Management  elearning program.- Service Level Management study guide eBook.- 90 days access to online exam preparation program.- Prepaid Paper Based E […]
• ITIL® Intermediate Lifecycle program: Service Design SD - 2011 Syllabus
  “The Art of Service has dramatically changed the way we deliver employee training. We can now deliver more training at less cost to a wider audience in a shorter period of time.” This Service Design Lifecycle Program provides a comprehensive study of the ITIL® 2011 phase of Service Design and where it fits into the greater Service Lifecycle. IT is highly rec […]
• ITIL® V3 Foundation - Complete Examination Package
  ITIL V3 Foundation - Complete Examination Package - 3 months access to elearning + 3 months access to online exam preparation program + PDF version of textbook. + ITIL V3 Foundation Exam Voucher Yes with this certification kit you will also get the LATEST ITIL 2011 book as an instant download and onlineaccess to your ITIL 2011 Foundationcourse. So do not hes […]
• ITIL® Intermediate Lifecycle program: Service Transition ST - 2011 Syllabus
  “The Art of Service has dramatically changed the way we deliver employee training. We can now deliver more training at less cost to a wider audience in a shorter period of time.” This Service Transition Lifecycle Program provides a comprehensive study of the ITIL® 2011 phase of Service Transition and where it fits into the greater Service Lifecycle. IT is hi […]
• ITIL® V3 Intermediate Lifecycle program: Service Operation SO
  The Service Operation Lifecycle Program provides a comprehensive study of the ITIL® v3 phase of Service Operation and where it fits into the greater Service Lifecycle. Please note - the OGC ITIL® V3 Service Operation book is not included in the course fee. We recommend that you have access to this book. The online learning program is available for a 45 day a […]
• ITIL® Intermediate Lifecycle program: Service Operation SO - 2011 Syllabus
  “The Art of Service has dramatically changed the way we deliver employee training. We can now deliver more training at less cost to a wider audience in a shorter period of time.” This Service Operation Lifecycle Program provides a comprehensive study of the ITIL® 2011 phase of Service Operation and where it fits into the greater Service Lifecycle. IT is high […]
• ITIL® V3 Intermediate Lifecycle program: Service Strategy SS
  This Service Strategy Lifecycle Program provides a comprehensive study of the ITIL® v3 phase of Service Strategy and where it fits into the greater Service Lifecycle. IT is highly recommended to read the OGC ITIL® V3 Service Strategy book prior to this course. The OGC book is not included in the course fees. The online learning program is available for a 45 […]
• ITIL® Intermediate Lifecycle program: Continual Service Improvement - 2011 Syllabus
  “The Art of Service has dramatically changed the way we deliver employee training. We can now deliver more training at less cost to a wider audience in a shorter period of time.” This Continual Service Improvement Lifecycle Program provides a comprehensive study of the ITIL® 2011 phase of Continual Service Improvement and where it fits into the greater Servi […]
• ITIL® V3 Service Offerings and Agreements (SOA) Full Certification Online Learning and Study Book Course - The ITIL® V3 Intermediate SOA Capability Complete Certification Kit - Second Edition
  Who Knew ITIL® Certification E-Learning This Quick and Easy Could Make You Look This Good!"The Art of Service has dramatically changed the way we deliver employee training. We can now deliver more training at less cost to a wider audience in a shorter period of time".This online learning course immerses learners in the practical aspects of the ITIL […]
• ITIL® V3 Intermediate Lifecycle program: Continual Service Improvement - eLearning Plus exam Prep
  ITIL® V3 Continual Service Improvement - eLearning Plus What you get:- 45 days access to ITIL V3 Intermediate Continual Service Improvement online elearning program- 45 days access to ITIL V3 Intermediate Continual Service Improvement online exam preparation program. Yes with this certification kit you will also get access to the LATEST ITIL 2011 online Inte […]
• Service Catalog Process Kit - Second Edition
  Service Catalog Management is a key component of the ITIL Framework. Carefully planned and documented IT Service Management (ITSM) processes are becoming an increasingly important component in the delivery of higher customer satisfaction. The Service Catalog Process Kit provides a wide variety of resources to boost your understanding and ability to implement […]