this book, and the online course are essential, if you don’t have any idea what ITIL® is all about. After about two weeks you are ready to take (and probably pass) the exam. If you need some informations or more best practice examples, this book is wrong (but that was not intended with this book anyways)
Read more about nice for starters, December 30, By M. Laszkowski (Preetz, Germany)



