itSMF Pocket Guide
| itSMF Pocket Guide is the name given to a very handy reference guide that was written and published originally in 2001 based on the latest version of the OGC material. Since then minor updates have been published in May and October 2002.
Handy Reference The itSMF Pocket Guide, was originally designed as a handy reference book for IT Service management practitioners and for those about to take the Foundations exam. It is described by the author as being complimentary to the ITIL books, but I feel it goes much further than that.
For those people new to ITIL, the books can be a real struggle to read where this handy little book makes it easy to understand the key concepts without having to wade through a lot of other material. That of course, does not negate the need for the original OGC material as this goes to far more depth.
Explanations The itSMF Pocket Guide explains things such as the philosophy behind Service Management and the Importance of Communication. This book actually forms quite a good resource to act as a study guide for those, as previously mentioned, about to take the Foundations exam.
If your organization is going to add some ITIL books to your library, ensure they get a couple of these as well!
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