IT service management consultancy

IT service management consultancy – before anyone does a thing!

These are the things that a good consultancy should take into consideration, that is the these are the things they should understand of your organization before they start any real work!

IT service management consultancy – best tips!!

An IT Organization must be able to understand where it is now in the context of a 5 major perspectives:

the business driver – does the IT Organization understand the business strategy, direction, the issues facing the business and how they impact IT?

the technology driver – does the Organization understand technology developments and how these may best be deployed to support the business? Does IT understand how the business views this driver and wants to realize new business benefits offered by technology developments?

do the business and IT have a shared view of the current role and maturity of IT and the quality of IT Service Delivery as they relate to these drivers?

does IT have a clear view of the stakeholders of the IT Organization?

· who are they?

· what are their demands from IT?

· are these demands being met?

does the Organization have a clear answer to the question ‘What if we do nothing?’

· what will be the impact to business operations and strategy realization?

· what will be the consequences to the business and to the IT Organization?

Having a clear understanding of where the Organization currently stands will help determine the scale, complexity and effort required to achieve the vision.

This should form the basis of their understanding of the Strategic direction of the organization.

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