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ITIL Training can come
in many flavors, that is, through many delivery methods and also
various levels of content focused on providing the right level to
suit the readers’ needs. Foundations Certificate, Practitioners
Certificate and Managers Certificate are the three levels of
training that is normally accredited!
ITIL Training may also
consist of short awareness type courses but these are not
accredited, that is, do not have an exam with a measurable outcome.
Foundations
Certificate Courses
The course details the
concepts, terms, definitions, objectives, benefits and relationships
within the core IT Service Management processes and functions,
according to the ITIL (Information Technology Infrastructure
Library) best practice framework. Usually through lecture, moderated
group discussions and simulation, the focus is to ensure a sound
understanding of the terminology and knowledge base of
ITIL.
Practitioner
Certificate Courses
ITIL training is also
delivered through practitioner courses. There is a prerequisite of
having passed the ITIL Foundations course for this one. The
practitioner courses are focused on the individual that is working,
or will work within a specific process and needs more in-depth
understanding of the activities defined within that
process.
Managers Certificate
Courses
This is the highest
level and the usual prerequisites are that the individual has the
experience of at least five years of working within IT and at
Manager Level as well as the Foundations Certificate. The other
point is that in depth ITIL knowledge must be gained prior to course
attendance, hence the five years experience. The focus of this
course is on developing the vision or mapping ITIL to an
organisation not the other way around. Then also dealing with
organizational change and resistance to
change!
Then we have those
delivery methods such as on line and instructor led. Suffice to say
the reader should select the ITIL Training method and type that
suits their specific need.
Want to find out more
about ITIL:
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