ITIL terminology
| ITIL® terminology is one of the subjects that also gets spoken about a great deal. Some people question about he need for more acronyms and abbreviations since the IT industry already has so many.
Let me put your mind at rest. Yes, there is a need, so that once it (ITIL®)- becomes commonplace used we ALL have a common reference frame – that is no matter which organization we are talking to when we say RFC (request for change) we all know exactly what that is. I have included some of the more ambiguous ones on this page of ITIL® Terminology focusing on acronyms and abbreviations.
ITIL® Terminology – Acronyms 101 AMDB Availability Management Database ARCI Accountability, Responsibility, Consulted, Informed AST Agreed Service Time BCM Business Continuity Management BIA Business Impact Analysis BPR Business Process Re-engineering BSI British Standards Institute CAB Change Advisory Board CAB/EC Change Advisory Board Emergency Committee CCTA Central Computer and Telecommunications Agency CDB Capacity (Management) Database CFIA Component Failure Impact Analysis CI Configuration Item CIA Confidentiality, Integrity and Availability CMDB Configuration Management Database CMM Capability Maturity Model COBIT Control Objectives for Information and Related Technology CSF Critical Success Factor CSIP Continuous Service Improvement Program CSS Customer Satisfaction Survey CTO Chief Technology Officer DHS Definitive Hardware Store DSL Definitive Software Library EFQM European Foundation for Quality Management EXIN Examination Institute for Information Science FTA Fault Tree Analysis FSC Forward Schedule of Change KER Known Error Record KPI Key Performance Indicator KSF Key Success Factors IR Incident Report ISEB Information Systems Examination Board ITAMM IT Availability Metrics Model ITSC IT Service Continuity ITSCM IT Service Continuity Management ITSM Information Technology Service Management itSMF IT Service Management Forum IVR Interactive Voice Response KPI Key Performance Indicator MAC Movements, Additions and Changes MTBF Mean Time Between Failures MTBSI Mean Time Between System Incidents MTTR Mean Time To Repair OGC Office of Government Commerce OLA Operational Level Agreement PIR Post Implementation Review PR Problem Record PRINCE Projects IN Controlled Environments PSA Projected Service Availability PMF Process Maturity Framework QA Quality Assurance RFC Request For Change ROCE Return On Capital Employed ROI Return On Investment SIP Service Improvement Program SLA Service Level Agreement SLM Service Level Management SLR Service Level Requirement SMART Specific, Measurable, Achievable, Realistic, Time-related SOR Statement Of Requirements SOA System Outage Analysis SPOF Single Point of Failure SPI Software Process Improvement SPMF Service management Process Maturity Framework SWOT Strengths, Weaknesses, Opportunities and Threats TCO Total Cost of Ownership TOP Technical Observation Post TQM Total Quality Management VBF Vital Business Function
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