ITIL Service Catalogue example


service catalog (or catalogue), as defined in Information Technology Infrastructure Library Service Design, is a list of services that an organization provides, 


The creation of a Service Catalogue according to the ITIL® Framework, is used as a starting point for the implementation of the Service Level Management process.

ITIL® Service Catalogue examples are not commonly found on the internet as they tend to be too specific. An ITIL® Service Catalogue example must be viewed with caution as the author of the template will be basing their layout on their own experiences. While there is no substitute for experience there are simply too many variables that go in to the creation of such a critical document.

ITIL® Service Catalogue example are naturally a way to save time in terms of development, but the reader must ensure that they do not compromise their own standards by accepting work that was prepared by others, for others.

The list below presents various reference points that can lead to ITIL® Service Catalogue examples and other products that would be a useful starting point for those looking for such information.

Want to find out more about ITIL® Service Catalogue examples and other products:

ITIL® Alignment Begins With Service Catalog Management

Service  Catalog Management is a key component of the ITIL® Framework. Carefully

planned and documented IT Service Management (ITSM) processes are
becoming an increasingly important component in the delivery of higher
customer satisfaction. The Service Catalog Process Kit
provides a wide variety of resources to boost your understanding and
ability to implement Service Catalog Management in your organization.

This  Kit covers Service Catalog fundamentals the use of Service Catalogs as
a core IT tool covering the services themselves, default capabilities,
measures and primary means of access and provision. It then shows how
this tool is pivotal in demonstrating the value IT provides to
facilitate business operations. Put together by The Art of Service’s
industry experts and using real case studies, this valuable kit takes
the reader beyond the theoretical to focus on the real business
benefits of Service Catalogs and how to implement them successfully
within an organization.

This  innovative set of documents and ready-to-use templates will provide you
with a head start for both learning and implementation of an IT service
organization that meets today’s standards. It is tailor-fit for IT
managers who need to move towards a services-oriented organization, but
they don’t have the time or resources at hand to develop the required
templates and structure for implementation.

Buy with confidence

All contents of this collection are 100% guaranteed. See below for details.

26 Actionable Documents That Will Make Your Job Easier!

The Service Catalog Process Kit will take you and your team through each step of the implementation process. Below is a description of each document:

Included are THREE full blown Service Catalogs, ready for you to adopt to your own environment

1. Business and IT Service Mapping
The first key task during a SLM implementation is to map the current
Business Process to the provision of IT Services. This document guides
you through this. Plus you will get a template to capture the

2. Business Justification Document
This template is a business case document that will help you structure
a successful document that can be presented to senior management and
board members justifying the need for Service Level Management in your

3. Communication Plan
To be successful with a process implementation it is important to have
a communication plan in place. This document provides an approach and a
list of documents that need to be created for your communication

4. Corporate Based SLA
This document is a template for Service Level Agreements at a Corporate Level.

5. Customer Based SLA
This document is a template for Service Level Agreements at a Customer Level.

6. E-Mail Text
During your communication campaign it is important to let the IT staff
know about the Service Level Management process and the benefits it
will provide to them. This document provides a useful template for this

7. Functional Specifications
Template for the functional specification of the services being
provided by the IT department. This would be written in Business

8. Technical Specifications
Template for the technical specifications of the services provided by
the IT department. This would be written in Technical English.

9. Operational Level Agreements
This template provides a structure for agreeing and creating agreements
on services provided by internal departments within the Organisation.

10. SLM Powerpoint Presentation
During the implementation it is considered best practice to involve all
necessary parties. To get significant buy-in across the organization a
number of road shows may need to be conducted. This powerpoint
presentation provides you with 1 hour of slides defininge Service Level

11. Service Based SLA
This document is a template for Service Level Agreements.

12. Service Catalog Medium
The Service Catalogis a list of Services that the IT Department can or does deliver to its Customers.

13. Price List
Template or Appendix that can be used to show a break down of the price for each service.

14. Service Level Project Plan
This documents provides a skeleton outline for planing and project managing your process implementation.

15. Service Level Management Policies and Guidelines
It is important to set Policies and Guidelines for your Service Level
Management process. This document provides a structure and written

16. Service Level Management Process Template
This document includes a series of objectives and goals for the SLM
process along with a skeleton map of the process itself. It also
includes a process for instigating and running a Service Improvement

17. Service Level Management Review Document
This document provides a guideline for reviewing your organizations
current Service Level Management process. It will provide you with a
maturity level for the process and highlight those areas that are open
for improvement.

18. Service Level Management Scope Document
All processes need to have a Scope. This document will provide a
template for creating your Scope for the Service Level Management

19. Service Level Requirements
A template and list of questions for gathering the Customers requirements regarding desired services.

20. Service Options
Template for breaking the services into options, i.e. Gold, Silver, Bronze level of Service.

21. SLM Flyer – Business and IT Flyers
During your communication campaign it is important to let the
organisation now what IT is doing. These flyers present an easy way of
doing this.

22. Reports and KPI targets and additional metrics
A list of key reports and Key Performance Indicators for the Service
Level Management process, plus additional metrics that may need to be

23. SLM Process Manager Document
This document outlines the role, responsibility and tasks of the SLM
Process Manager. It also includes a brief outline of the necessary
skills needed by a SLM Process Manager.

24. Underpinning Contracts
This template provides a structure for agreeing and creating Underpinning Contracts with External Service Providers.

25. Full Service Catalog Large
Full Service Catalog template

26. Full Service Catalog Extended
Extended Service Catalog template

The  documents listed above correspond directly with IT Infrastructure
Library (ITIL®) processes. Clear instructions explaining the application
of each template are provided within the corresponding documents.

The Service Catalog Process Kit is Yours Risk Free Today!

The instant you purchase the collection, the fact sheets, presentations
and tools listed above will be available to you through a simple
download. You may use the documents for up to 30 days. If anytime
during that period you decide it does not meet the needs of your
company, just let us know and we will refund the purchase.

{ 4 comments… read them below or add one }

Madhavan July 27, 2009 at 12:50 am

Leave us a message and we’ll ususally bet back to you within the Hour

kris July 28, 2009 at 1:34 pm

Thinking about setting up Service Cat.

Stuart Spouse September 11, 2009 at 1:53 am

I am interested in buying your Itil Service Catalogue template kit, however I would appreciate your confirmation that the templates are compliant with Itil v3

Ahmed Abozekry January 27, 2010 at 5:35 pm

I want to see some of these documents so i can decide if it’s important to me and to my company and show to my managers so we can take the right decision,can u please send me some of these files?

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