ITILProblemManagementProcessModel2
| The ITIL™ Framework describes a multiple set of world’s best practice processes. Problem Management is one of the Service Support processes in the framework.
The ITIL problem management process model is made up of several parts that are closely aligned with other activities from other process areas.
ITIL Problem Management Process Model components § Problem control § Known-error control § Proactive problem management § Trend identification § Reporting Problem Management data § Structured reviews of major problems
The ITIL problem management process model aims to minimize the total impact of problems on the organization. Problem Management plays an important role in the detection and repair of problems to prevent their reoccurrence.
Want to find out more about the ITIL Problem Management process? Try these links:
ITIL Problem Management Toolkit
ITIL Service Support CD (including Problem Management)
ITIL Service Support Text Book (including Problem Management)
Toolkit Bundle for Problem , Change and Configuration Management
Toolkit Bundle for Problem , Service Desk and Incident Management
Search on “Problem Management” at www.management-survival.com for a variety of resources (The Powerpoint presentation listed there is of high quality).
General ITIL Resources
Looking to compare prices for ITIL text books and CD’s . Have a look at www.itsmdirect.com and www.management-survival.com (Books and CD’s)
Note: that www.management-survival.com also features publications on MOF , Applications Framework , COBIT and other related material.
Looking for other resources. Here are our recommendations: www.itsmdirect.com www.management-survival.com www.itilsurvival.com www.itilcollege.com
Looking for the single best , lowest priced , preparation guide for the ITIL Foundations Exam. IT Service Management – An Introduction
Looking for the lowest cost summary of the ITIL processes? ITIL MINDMAPS Looking for a low cost Awareness course for ITIL (4 hours study) ITIL AWARENESS ONLINE - 4 hours study ITIL FOUNDATION EXAM PREPARATION ONLINE E:mail service@artofservice.com.au
Want to take the ITIL Foundation course online? ITIL FOUNDATION COURSE ONLINE |
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