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The evolution of the
IT Infrastructure Library (ITIL) and Management Information Systems
(MIS) has evolved in parallel over the last several
years.
It is in fact
surprising that to date an ITIL MIS has not been developed or
marketed. If an ITIL MIS was available then it would feature the
solid foundation that is defined courtesy of the ITIL Framework, but
presented in a meaningful style to senior
managers.
Senior managers are
definitely less interested in technology issues than they are in
process issues. Long ago, senior managers knew that the efficiency
and effectiveness of the IT department rested not with the bits and
bytes of the IT infrastructure, but in process
improvements.
So an ITIL MIS would
present topics such as rejected changes, incidents resulting from
change, unauthorized updates to the configuration management
database. All of these measurements reflect on the health of the
department much more than a report on bandwidth
utilization.
Want to find out more
about an ITIL MIS:
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