ITIL Microsoft
| ITIL Microsoft – They are two words that I never thought I would hear in the same sentence. Yet I bet most of didn’t know that Microsoft and IBM coauthored the new Application Management book which is part of the latest version of the Information technology Infrastructure Library.
How does the union between ITIL Microsoft work? Its simple really, Microsoft believes that the leading body of knowledge of best practice is still the ITIL therefore it chose ITIL as the foundation for its new MOF framework.
Key Focus The key focus for the MOF development was to provide a framework specifically geared toward managing Microsoft technologies. The outcome was MOF.
Design Considerations MOF was designed to meet these goals: Use ideas that have been proven in action. Leverage industry best practice. Provide an extensible foundation for operations knowledge. Address people, process, and technology. Incorporate information from customers, partners, Microsoft’s Global Operations and Technology group, and Microsoft product and service organizations. Increase IT’s agility so that the business can rapidly adjust to changing conditions. Integrate with Microsoft Solutions Framework to manage other parts of the IT life cycle. Support managing end-to-end services, including processes and procedures, rather than just managing servers and technology.
MOF Models MOF consists of three models: The process model The team model The risk model These provide guidance about people, process, and risk management in IT service management. Each focuses on enabling technologies and best practices for achieving high systems availability, reliability, supportability, and manageability on the Microsoft platform. They also provide guidance on interoperability with other technology platforms.
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