ITIL Jigsaw
| ITIL Jigsaw is the description of the way that OGC designed the model for the latest edition of ITIL. The new library series comprises five principal elements , each of which have interfaces and overlaps with each of the other four.
Business Perspective The Business Perspective Book covers a range of issues concerned with understanding and improving IT service provision, as an integral part of an overall business requirement for high quality IS management. This is the strategic level of the ITIL Jigsaw.
These issues include: Business Continuity Management partnerships and outsourcing surviving change transformation of business practice through radical change. Service Delivery The Service Delivery book looks at what service the business requires of the provider in order to provide adequate support to the business Customers. This is the tactical level of the ITIL Jigsaw.
To provide the necessary support the book covers the following topics: Capacity Management Financial Management for IT Services Availability Management Service Level Management IT Service Continuity Management. Service Support The Service Support book is concerned with ensuring that the User has access to the appropriate services to support the business functions. This is the operational level of the ITIL Jigsaw.
Issues discussed in this book are: Service Desk Incident Management Problem Management Configuration Management Change Management Release Management. ICT Infrastructure Management This builds on the core of the Service Support and delivery books with a focus on those things that specifically make up the infrastructure.
The ICT Infrastructure Management book includes: Network Service Management Operations Management Management of Local Processors Computer Installation and Acceptance Systems Management Applications Management The book on Applications Management embraces the software development lifecycle expanding the issues touched upon in Software Lifecycle Support and Testing of IT Services. Applications Management expands on the issues of business change with emphasis on clear requirement definition and implementation of the solution to meet business needs.
The major elements of the ITIL books can be likened to overlapping jigsaw puzzle pieces (hence the term ITIL Jigsaw), some of which have a precise fit, and some of which overlap or do not fit together accurately.
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