ITIL IBM
| ITIL IBM is usually provided by IBM Global Services. They usually provide Assessment Services and Design Services.
ITIL IBM Assessment Services Assess present systems management capabilities to define a benchmark of “as-is” situation and to identify the areas most in need of improvement, in order to realize management goals and objectives.
ITIL IBM Design Services IT Management Strategy In order for IT to meet the Service Management needs of the business, IT needs to first determine what the clients’ current and future needs are and then define a strategy to implement the selected solutions, which will achieve that desired target environment.
Service Portfolio Definition Once an IT strategy has defined what customers want and need, IT must translate these into IT Services. Services are a basis for doing business with the customer, which requires an understanding of their needs and are delivered through a series of implemented activities.
Each Service will define the specific IT function that provides measurable value when performed on behalf of or in support of a customer.
Process Design The cornerstone of an efficient IT organization is the use and reuse of effective IT Management processes. The processes and process activities define the steps that the IT staff must execute to deliver consistent service to customers.
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