ITILGovernance
| The question of ITIL™ Governance is an issue that has sparked some debate in recent times. The primary issue is whether ITIL is a well enough defined model to act as a Governance framework for organizations.
There is no single clear definition of Governance, but let’s think of it as “control”. ITIL Governance then becomes a question of well defined processes that allow IT Managers to improve the level of control that they have in their IT environments.
ITIL Governance processes include Incident Management (aimed at restoring normal service in as short a time as possible), Financial Management for IT Services (to manage effective accounting, budgeting and charging) and eight other process areas.
When you consider that ITIL has been developed for many years and is still experiencing increasing adoption rates then as a Governance framework it has a major part to play.
ITIL Governance
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