The education programs should be delivered by Accredited Training Organisations. The Art of Service is accredited for ALL ITIL training …
|ITIL® documentation is contained within the volumes of the IT Infrastructure Library. ITIL® today is the internationally accepted de facto standard for Service Management and contains comprehensive documentation for the planning, provision and support of IT services.
ITIL® provides an important basis for enhancing the deployment and effectiveness of the IT infrastructure in operational use.
ITIL® documentation – where do I find it?
The British Office of Government Commerce (OGC) is lead initiator in the expansion of the library. ITIL® consists of a set of books providing guidance as one of today’s global standards in the field of Service Management with no affiliation to any particular manufacturer. The books themselves are crown copyright and available through a number of organizations who provide training and consultancy in the framework.
ITIL® documentation – ongoing development
ITIL® was developed at the end of the eighties in Great Britain as a framework of best practices in order to define IT processes and ensure that they are aligned to the business need.
ITIL® contains a comprehensive and publicly available documentation for the planning, provision and support of IT services and offers a basis for enhancing the deployment and effectiveness of the IT infrastructure in operational use.
“ITIL® Best Practices” now encompass the knowledge gained from over 30 years of IT operations. ITIL® is subject to an ongoing development process.
ITIL® documentation – outlines organizational benefits
Some of the benefits of ITIL® are:
Foundation for all IT-related decisions in the requisite quality Regulated, reviewed and comparable IT operation (process orientation, benchmarking, etc.) More rapid fulfillment of customer requirements Flexibility thanks to a high degree of transparency in processes Standardized IT operations incorporating the experiences of a large community IT companies & IT service providers Consistent documentation on all relevant relationships and their processes Basis for the implementation of supporting tools Focus of processes on the customer and on the quality of the required services
Want to find out more about ITIL®: