ITIL Documentation
The education programs should be delivered by Accredited Training Organisations. The Art of Service is accredited for ALL ITIL training 


ITIL® documentation is contained within the volumes of the IT Infrastructure Library. ITIL® today is the internationally accepted de facto standard for Service Management and contains comprehensive documentation for the planning, provision and support of IT services. 

ITIL® provides an important basis for enhancing the deployment and effectiveness of the IT infrastructure in operational use.


ITIL® documentation – where do I find it?

The British Office of Government Commerce (OGC) is lead initiator in the expansion of the library. ITIL® consists of a set of books providing guidance as one of today’s global standards in the field of Service Management with no affiliation to any particular manufacturer. The books themselves are crown copyright and available through a number of organizations who provide training and consultancy in the framework.


ITIL® documentation – ongoing development

ITIL® was developed at the end of the eighties in Great Britain as a framework of best practices in order to define IT processes and ensure that they are aligned to the business need.


ITIL® contains a comprehensive and publicly available documentation for the planning, provision and support of IT services and offers a basis for enhancing the deployment and effectiveness of the IT infrastructure in operational use.


“ITIL® Best Practices” now encompass the knowledge gained from over 30 years of IT operations. ITIL® is subject to an ongoing development process.


ITIL® documentation – outlines organizational benefits

Some of the benefits of ITIL® are:

Foundation for all IT-related decisions in the requisite quality Regulated, reviewed and comparable IT operation (process orientation, benchmarking, etc.) More rapid fulfillment of customer requirements Flexibility thanks to a high degree of transparency in processes Standardized IT operations incorporating the experiences of a large community IT companies & IT service providers Consistent documentation on all relevant relationships and their processes Basis for the implementation of supporting tools Focus of processes on the customer and on the quality of the required services

Want to find out more about ITIL®:


{ 4 comments… read them below or add one }

James Valentine July 30, 2009 at 9:52 pm

I’m intending to get the full set of ITIL reference book, the physical book is called ‘ITIL Lifecycle Suite Publications’ with the ISBN number of 978-0113310500.

I was wondering if this is available online or in an e-book form?

Could you please advice?

Ahsan October 15, 2009 at 12:00 am


I want to go throgh the course, do the material, and get the certification.
I want to know:
how long it will take me if i put in 1-2 hours daily
how much the exam is
and can it all be done online including the exam.
My cellular number is: +971 50 55 44 625
My info is:
Senior consultant from a technical side in the middle east for EMC.
In our area, the SDLC is not considered and its just point and shoot. I have a technical mindset but need to be ramped up on what ITL is about and become certified in it.

please get in touch at your earliest.

Best email to contact is private one:

Ahsan October 15, 2009 at 12:02 am

what a stupid site. i didnt know this iwas leave comments!! remove this man!

michael johnson March 29, 2010 at 12:27 pm

I am an IT consultant and I am interested in recommending the ITIL standard to a client.

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