Information Managers
and professionals are mindful that the adoption of the ITIL
Framework must be justified in the language that is universally
accepted by all organizations. That language is of course, return on
investment.
Although there is no
set ITIL cost model available there are a variety of ways to
approach the development of an ITIL cost
model.
One way is to consider
each particular process area. For instance an ITIL cost model for
Change Management would consider areas such as the costs of
establishing a change committee, costs of meetings, etc. against the
benefits of reduced incidents due to well controlled
changes.
Another ITIL cost
model approach would be to consider a group of closely coupled
processes (e.g. Change, Release and Configuration Management). This
way the synergies of a multi-process approach are higher and there
is reduced duplication in areas like administration.
Want to find out more
about ITIL and how to create an ITIL cost model then you need to get the most
comprehenisive Cost Catalog white paper.
If you have some specific Costing questions
then use our ITIL Ask
service.
Contact us for corporate discounts for any
online ITIL Training
E:mail service@artofservice.com.au
Looking to compare prices for ITIL
text books and CD's.
Have a look at www.itsmdirect.com and www.management-survival.com (Books and
CD's)
Note: that www.management-survival.com also features
publications on MOF, Applications
Framework, COBIT and other related
material.
Looking for other resources. Here are our
recommendations:
www.itsmdirect.com
www.management-survival.com
www.itilsurvival.com
www.itilcollege.com
