itil cost model
| Information Managers and professionals are mindful that the adoption of the ITIL® Framework must be justified in the language that is universally accepted by all organizations. That language is of course, return on investment.
Although there is no set ITIL® cost model available there are a variety of ways to approach the development of an ITIL® cost model.
One way is to consider each particular process area. For instance an ITIL® cost model for Change Management would consider areas such as the costs of establishing a change committee, costs of meetings, etc. against the benefits of reduced incidents due to well controlled changes.
Another ITIL® cost model approach would be to consider a group of closely coupled processes (e.g. Change, Release and Configuration Management). This way the synergies of a multi-process approach are higher and there is reduced duplication in areas like administration.
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