ITIL Consulting

ITIL consulting – what should you be looking for?

You should be looking for an organization who specializes in best practice consulting and has specifically designed their services to suit. They should focus on various areas and have suitable offerings such as assessment and design services analyzing your current processes for adherence to ITIL.

They should also have the ability to take into consideration your divergence from ITIL if there is conscious reasoning behind the decision. The other are they should be able to do at a minimum for you is help design processes based on the customers true needs. This means they need to go to the extent of understanding your customers – not just you!

ITIL consulting – what should you not be looking for!

One of the typical flaws that we constantly see are organizations who can give you a rating measured against ITIL but do not take the next necessary step. That is identifying if there is a compelling reason why you differ and is your particular case best practice for you.

You see, ultimately ITIL is a framework and there is room for difference when it is warranted. Overall ITIL consulting can cause a huge amount of angst within an organization so the consulting group must also take into consideration a number of other principles and frameworks to be really effective, such as organizational change.

ITIL consulting – final word

Some people think that unless it is written in the books, it can’t be done and still be best practice – this is totally incorrect!

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