ITIL v3, The Art of Service, January 11, By David M. Volk “davemclv” (Cleveland, OH USA)

The written text along with the included online tutorial is an excellent way to learn the ITIL® Foundation and prepare for the exam. I have already found this book and online tutorial very helpful in retaining the knowledge. There are quizzes and exams online after each module to help you cement your learning. I highly recommend this book for learning ITIL® Foundation and preparing for the exam.

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