I found the on-line portion of the kit to be quite good. The slides were relevant, the language was clear and concise, and the pace was good. If I had to comment on anything it would be that there were portions of the lectures that went a bit fast for the density of material covered, but this is just how it should be since you can always pause or rewind to slow things down to your individual taste. I ended up having no need for the companion workbook, which was a bit of a disappointment since I thought I was primarily buying a book at the time of my purchase and that is my preferred method of study. It worked out fine in the end though, and I passed the test handily.
Read more about ITIL® V3 Foundation Complete Certification Kit: Edition, June 22, By Gordon
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