ITIL IT Service Management Rule Number 47. Make the ITIL Project Value Add for the Customer, not the Designer or IT Manager

This may seem obvious, but often ITIL® Project designers forget that it is the end-user/customer who is the final audience. It’s hard enough to make a ITIL® Project value-add for the end-user/customer – in fact, that’s what most of the craft of ITIL® Project design is about – but it’s even harder when you lose sight of your audience.

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