The first step in any design should be to identify the critical constraints on that design – what must be done, what should be done, and what cannot be done. Specific areas of constraints can include creative constraints (required ITIL Project area or sequel to existing ITIL Project, the designer’s previous experience), technical (the need to use a specific piece of software or work within the capabilities of a specific team), business/sales/marketing (budget, hard delivery date, hand-over), and personalities (boss’s preferences, lead manager’s love of attention, project manager’s fixation on theory, etc.) Often, the biggest constraint is budget – all ITIL Projects have to justify how much can be spent on them, and usually the vision exceeds the funds.
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