The first step in any design should be to identify the critical constraints on that design – what must be done, what should be done, and what cannot be done. Specific areas of constraints can include creative constraints (required ITIL® Project area or sequel to existing ITIL® Project, the designer’s previous experience), technical (the need to use a specific piece of software or work within the capabilities of a specific team), business/sales/marketing (budget, hard delivery date, hand-over), and personalities (boss’s preferences, lead manager’s love of attention, project manager’s fixation on theory, etc.) Often, the biggest constraint is budget – all ITIL® Projects have to justify how much can be spent on them, and usually the vision exceeds the funds.
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