implementing itil and cmm
| A lot of organizations are looking at ways of implementing ITIL® and cmm. The challenges of implementing ITIL® and CMM tend to center more around people issues, rather than the pure theoretical content of the frameworks.
CMM of course is a framework established to guide software developers through the challenges of creating solutions that are truly aligned with business requirements.
ITIL® is a framework that has been developed to guide IT Managers through the challenges of managing their IT infrastructure.
The two frameworks are complementary and those faced with implementing ITIL® and CMM need not be concerned about any potential clash or duplication of effort between the two.
The CMM measurement model is actually a 5 category measurement model. Most people think that ITIL® is also a 5 level model, but there are actually steps between the 5 levels in ITIL® (making 9 measurement levels).
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