Employees are often unaware of the Information Technology Infrastructure Library or ITIL®. It is possible that it is currently being implemented within the organization but most people still do not have a sound knowledge about ITIL®. There are even companies that seek the importance of an ITIL® certification as a requirement for entry level employment or promotion, depending on what position is available. Though it is indeed a bit complex to understand the different processes evolving around ITIL®, there are also a lot of books available for everyone to read. However, it is still advisable to enroll in an actual ITIL® training course. Aside from the fact that only enrollees of ITIL® training courses are eligible to take an ITIL® certification exam, being on a classroom setting is still better because it is more interactive; you can participate in discussions with the facilitator and co-students and will eventually generate an in-depth understanding about ITIL®.
As beginners, there are also ITIL® process demos available on the Internet. ITIL® process demos are good sources of information, giving you a glimpse of the basics of ITIL®, its functions and processes. You can consider this as a baseline in learning new things until you become an expert on ITIL®. Viewing these demos will also make it easier for you to understand the entire process when you are already eyeing for your ITIL® certification. With determination, coupled with positive thinking and a good working knowledge of ITIL® will make IT certification more than achievable.